Faculty of Business and Law

School: Law and Justice

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

  • Unit Title

    Professional Skills - Counselling and Managing Conflict
  • Unit Code

    CRI2104
  • Year

    2015
  • Enrolment Period

    1
  • Version

    1
  • Credit Points

    15
  • Full Year Unit

    N
  • Mode of Delivery

    On Campus
    Online

Description

This unit will introduce students to the basic skills of communication and counselling and to the management of conflict. It will provide students with a practical knowledge of the skills needed for effective communication and the application of these skills as counsellors. The unit will also cover the theories relating to conflict so that students are able to apply them within a professional setting. As this is a skill based unit, students will also develop proficiencies in appropriate written and oral communication.

Equivalent Rule

Unit was previously coded JUS1103

Learning Outcomes

On completion of this unit students should be able to:

  1. Analyse conflict in order to identify the issues and develop a management strategy.
  2. Apply conflict management strategies and techniques
  3. Critically discuss ethical issues in counselling.
  4. Demonstrate proficiency in personal counselling using communication skills in combination with a specific counselling modality.
  5. Discuss the theories, principles and concepts of counselling.
  6. Evaluate the research and academic literature that informs counselling practice.
  7. Explain the different elements of the communication process.
  8. Explain the various counselling modalities.
  9. Explain the various theories of conflict.
  10. Reflect on their own personal communication styles.

Unit Content

  1. Barriers to effective communication.
  2. Conflict analysis.
  3. Conflict management techniques and strategies.
  4. Counselling approaches and modalities.
  5. Practical and ethical issues in counselling.
  6. Reflecting on personal communication styles.
  7. The communication process (verbal and non-verbal communication) and interpersonal dynamics.
  8. The history and development of counselling.
  9. The therapeutic relationship.
  10. Theories of conflict.

Additional Learning Experience Information

This unit is conducted in both the on-campus and off-campus modes. On-campus students attend a three-hour workshop each week. The workshops are designed to introduce the core concepts and models that underpin effective counselling practice. The workshops also facilitate opportunities for students to apply their learning and develop their professional and practical skills. These workshop activities include problem-based scenarios and simulated counselling practice and are a way for students to improve their oral communication skills, critical thinking skills and teamwork skills. Industry relevant personnel are engaged in this unit to assess each student's counselling competence. Assessment methods provide students the opportunity to demonstrate their content knowledge, written and oral communication skills as well as their counselling proficiency. Off-campus students are provided with an electronic version of the weekly workshop. All information is delivered to off-campus students via Blackboard. The workshops are designed to introduce the core concepts and models that underpin effective counselling practice. Online activities facilitate opportunities for students to apply their learning and develop their professional and practical skills. These activities include problem-based scenarios and simulated counselling practice and are a way for students to improve their communication skills, critical thinking skills and teamwork skills. Activities are facilitated using the blackboard discussion board and Adobe Connect Pro. Industry relevant personnel are engaged in this unit to assess each student's counselling competence. Assessment methods provide students the opportunity to demonstrate their content knowledge, written and oral communication skills as well as their counselling proficiency. Regular online access is essential.

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant Board of Examiners.

ON CAMPUS
TypeDescriptionValue
AssignmentReaction Papers (Part 1)25%
AssignmentReaction Papers (Part 2)25%
PerformanceCounselling simulation50%
ONLINE
TypeDescriptionValue
AssignmentReaction Papers (Part 1)25%
AssignmentReaction Papers (Part 2)25%
PerformanceCounselling simulation50%

Text References

  • ^ Abigail, R.A., & Cahn, D.D. (2011) Managing conflict through communication. (4th ed.). Boston, MA: Allyn & Bacon
  • ^ Geldard, D. & Geldard, K. (2012) Basic personal counselling: A training manual for counsellors. (7th ed.). Frenchs Forest, NSW: Pearson
  • Moore, C.W. (1996). The mediation process: Practical strategies for resolving conflict. San Francisco: Jossey Bass.
  • Dunlop, J.T. & Zack, A.M. (1997). Mediation and arbitration of employment disputes. Australia: Prentice Hall.
  • Fisher, R., Ury, W. & Patton, B. (1991). Getting to yes: Negotiating an agreement without giving in. Sydney: Random House.
  • Folberg, J., & Taylor, A. (1988). Mediation. San Francisco: Jossey-Bass.
  • Forgas, J. (1985). Interpersonal behaviour: The psychology of social interaction. Sydney: Pergamon.
  • Senge, P. (1990). The fifth discipline. New York: Doubleday.
  • Raftesath, G. & Thaler, S. (1999). Cases for mediation. Sydney: LBC Information Services.
  • Nelson-Jones, R. (1991). Human relationship skills. (2nd ed.). Sydney: Holt, Rinehart and Winston.
  • Lewicki, R.J., Saunders, D.M. & Minton, J.W. (1999). Negotiation. USA: McGraw-Hill.
  • Kennedy, G. (1998). The new negotiating edge: A behavioural approach for results and relationships. London: Nicholas Brealey Publishing.
  • Ivey, I. & Ivey, M. B. (2003). Intentional interviewing and counselling: Facilitating client development in a multicultural society (5th ed.). Pacific Grove, California: Brooks/Cole : Thomson.

Journal References

  • Criminal Law Journal
  • Journal of Criminal Justice
  • The Journal of Criminal Law and Criminology
  • Criminology and Public Policy
  • Criminology Australia

^ Mandatory reference


Disability Standards for Education (Commonwealth 2005)

For the purposes of considering a request for Reasonable Adjustments under the Disability Standards for Education (Commonwealth 2005), inherent requirements for this subject are articulated in the Unit Description, Learning Outcomes and Assessment Requirements of this entry. The University is dedicated to provide support to those with special requirements. Further details on the support for students with disabilities or medical conditions can be found at the Access and Inclusion website.

Academic Misconduct

Edith Cowan University has firm rules governing academic misconduct and there are substantial penalties that can be applied to students who are found in breach of these rules. Academic misconduct includes, but is not limited to:

  • plagiarism;
  • unauthorised collaboration;
  • cheating in examinations;
  • theft of other students' work;

Additionally, any material submitted for assessment purposes must be work that has not been submitted previously, by any person, for any other unit at ECU or elsewhere.

The ECU rules and policies governing all academic activities, including misconduct, can be accessed through the ECU website.

CRI2104|1|1

Faculty of Business and Law

School: Law and Justice

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

  • Unit Title

    Professional Skills - Counselling and Managing Conflict
  • Unit Code

    CRI2104
  • Year

    2015
  • Enrolment Period

    2
  • Version

    1
  • Credit Points

    15
  • Full Year Unit

    N
  • Mode of Delivery

    On Campus
    Online

Description

This unit will introduce students to the basic skills of communication and counselling and to the management of conflict. It will provide students with a practical knowledge of the skills needed for effective communication and the application of these skills as counsellors. The unit will also cover the theories relating to conflict so that students are able to apply them within a professional setting. As this is a skill based unit, students will also develop proficiencies in appropriate written and oral communication.

Equivalent Rule

Unit was previously coded JUS1103

Learning Outcomes

On completion of this unit students should be able to:

  1. Analyse conflict in order to identify the issues and develop a management strategy.
  2. Apply conflict management strategies and techniques
  3. Critically discuss ethical issues in counselling.
  4. Demonstrate proficiency in personal counselling using communication skills in combination with a specific counselling modality.
  5. Discuss the theories, principles and concepts of counselling.
  6. Evaluate the research and academic literature that informs counselling practice.
  7. Explain the different elements of the communication process.
  8. Explain the various counselling modalities.
  9. Explain the various theories of conflict.
  10. Reflect on their own personal communication styles.

Unit Content

  1. Barriers to effective communication.
  2. Conflict analysis.
  3. Conflict management techniques and strategies.
  4. Counselling approaches and modalities.
  5. Practical and ethical issues in counselling.
  6. Reflecting on personal communication styles.
  7. The communication process (verbal and non-verbal communication) and interpersonal dynamics.
  8. The history and development of counselling.
  9. The therapeutic relationship.
  10. Theories of conflict.

Additional Learning Experience Information

This unit is conducted in both the on-campus and off-campus modes. On-campus students attend a three-hour workshop each week. The workshops are designed to introduce the core concepts and models that underpin effective counselling practice. The workshops also facilitate opportunities for students to apply their learning and develop their professional and practical skills. These workshop activities include problem-based scenarios and simulated counselling practice and are a way for students to improve their oral communication skills, critical thinking skills and teamwork skills. Industry relevant personnel are engaged in this unit to assess each student's counselling competence. Assessment methods provide students the opportunity to demonstrate their content knowledge, written and oral communication skills as well as their counselling proficiency. Off-campus students are provided with an electronic version of the weekly workshop. All information is delivered to off-campus students via Blackboard. The workshops are designed to introduce the core concepts and models that underpin effective counselling practice. Online activities facilitate opportunities for students to apply their learning and develop their professional and practical skills. These activities include problem-based scenarios and simulated counselling practice and are a way for students to improve their communication skills, critical thinking skills and teamwork skills. Activities are facilitated using the blackboard discussion board and Adobe Connect Pro. Industry relevant personnel are engaged in this unit to assess each student's counselling competence. Assessment methods provide students the opportunity to demonstrate their content knowledge, written and oral communication skills as well as their counselling proficiency. Regular online access is essential.

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant Board of Examiners.

ON CAMPUS
TypeDescriptionValue
AssignmentTheory and Practice Assignment30%
PerformanceCounselling simulation50%
ExaminationExamination20%
ONLINE
TypeDescriptionValue
AssignmentTheory and Practice Assignment30%
PerformanceCounselling simulation50%
ExaminationExamination20%

Text References

  • ^ Geldard, D. & Geldard, K. (2012) Basic personal counselling: A training manual for counsellors. (7th ed.). Frenchs Forest, NSW: Pearson
  • ^ Abigail, R.A., & Cahn, D.D. (2011) Managing conflict through communication. (4th ed.). Boston, MA: Allyn & Bacon

^ Mandatory reference


Disability Standards for Education (Commonwealth 2005)

For the purposes of considering a request for Reasonable Adjustments under the Disability Standards for Education (Commonwealth 2005), inherent requirements for this subject are articulated in the Unit Description, Learning Outcomes and Assessment Requirements of this entry. The University is dedicated to provide support to those with special requirements. Further details on the support for students with disabilities or medical conditions can be found at the Access and Inclusion website.

Academic Misconduct

Edith Cowan University has firm rules governing academic misconduct and there are substantial penalties that can be applied to students who are found in breach of these rules. Academic misconduct includes, but is not limited to:

  • plagiarism;
  • unauthorised collaboration;
  • cheating in examinations;
  • theft of other students' work;

Additionally, any material submitted for assessment purposes must be work that has not been submitted previously, by any person, for any other unit at ECU or elsewhere.

The ECU rules and policies governing all academic activities, including misconduct, can be accessed through the ECU website.

CRI2104|1|2