Handbook : Unit informationEdith Cowan University

School: Science

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

• Unit Title

  Information Services Management

• Unit Code

  CSG3204

• Year

  2016

• Enrolment Period

  1

• Version

  1

• Credit Points

  15

• Full Year Unit

  N

• Mode of Delivery

  On Campus
  Online

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Description

Students will develop their skills in managing information units within enterprises, including analysis and design of services; the management of human, material and financial resources; marketing and evaluation techniques; networking and resource sharing.

Prerequisite Rule

Students must pass 1 units from CSI1241

Students must pass 60 credit points at levels 2

Equivalent Rule

Unit was previously coded IST3129, IST3330

Learning Outcomes

On completion of this unit students should be able to:

1. Adopt, adapt and apply management and marketing strategies, tools and techniques to solve complex team and service-level problems.
2. Critically evaluate and improve individual performance in a team and/or service environment.
3. Critically evaluate management theory and its relevance and applicability to information services in large organisations.

Unit Content

1. Information Services to include; marketing information services, controlling information services, resourcing information services and careers in information services.
2. Management Basics to include; foundations of management, understanding the environment, strategic planning and management and project planning and management.
3. Managing People including; organisational behaviour, groups and teams, managing change and Leadership.
4. The focus in this unit is on the management of information technology service teams within large organisations. The following broad areas of management theory are discussed and selectively applied within this focus.

Additional Learning Experience Information

Lectures, tutorials and case studies.

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant Board of Examiners.

Text References

• ^ Robbins, S. P, Bergman, R., Stagg, I., & Coutler, M. (2012). Management (6th ed.). Frenchs Forest, Australia: Pearson.
• Roehl-Anderson, J. M. (2010). IT best practices for financial managers. Hoboken, NJ: John Wiley & Sons.
• Cole, K. (2010). Management: Theory and practice (4th ed.). Frenchs Forest, Australia: Pearson.
• Bartol, K., Tein, M., Matthews, G., Sharma, B., & Scott-Ladd, B. (2011). Management: A pacific rim focus (6th ed.). Sydney, Australia: McGraw-Hill Australia.
• Urquhart, C. (2006). Solving management problems in information services. Oxford, England: Chandos.
• Pugh, L. (2007). Change management in information services (2nd ed.). Aldershot, England: Ashgate.

^ Mandatory reference

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