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  2. Interpersonal and Helping Skills [CSV1103]

Faculty of Health, Engineering and Science

School: Psychology and Social Science

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

  • Unit Title

    Interpersonal and Helping Skills

  • Unit Code

    CSV1103

  • Year

    2015

  • Enrolment Period

    1

  • Version

    1

  • Credit Points

    15

  • Full Year Unit

     N

  • Mode of Delivery

    On Campus
    Online

Description

This unit develops the fundamental helping skills required by human service workers in community settings. A systems approach to helping is examined. The helping process is based on a lifeskills helping model including issues of: establishing an appropriate helping environment, clarifying, exploring problems, setting realistic goals, closing a helping exchange, and referral procedures. The distinction between advocacy, mediation, helping and counselling will also be addressed. The case management approach is explored. Exploration of the student's own values and attitudes is considered an essential component.

Non Standard Timetable Requirements

Offshore delivery

Equivalent Rule

Unit was previously coded COU3205, CSV1105

Learning Outcomes

On completion of this unit students should be able to:

  1. Apply gender and culture sensitive practice within communities.
  2. Demonstrate a knowledge of casework management.
  3. Demonstrate a knowledge of community agencies in the local situation.
  4. Describe the interface between helping people and the philosophy of empowerment.
  5. Develop information and resource directories relevant to helping people.
  6. Explain the ethics of helping people in a community context.
  7. Explain the ideology of helping in a community context.
  8. Identify the counselling and referral needs of people.
  9. Practice crisis intervention with young people when appropriate.
  10. Utilise appropriate conversational skills with individuals and groups in informal contexts.

Unit Content

  1. Casework management approaches.
  2. Conversational skills across and within all settings.
  3. Crisis intervention.
  4. Differentiation of and responsibility in roles: mediation, negotiation, advocacy, counselling, helping.
  5. Gender and culture sensitive practice in working with people and communities.
  6. Information, referral and resource services in the community.
  7. The ideological and ethical framework for helping people: social justice, social change, empowerment; confidentiality, legal issues, interpersonal involvement.

Additional Learning Experience Information

Lectures, seminars, case studies, simulations, presentations and online interactions.

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant Board of Examiners.

ON CAMPUS
TypeDescriptionValue
AssignmentEssay50%
Reflective PracticeCritique of practical skills and in class participation50%
ONLINE
TypeDescriptionValue
AssignmentEssay50%
Reflective PracticeCritique of practical skills and on line participation50%

Text References

  • ^ Geldard, D., & Geldard, K. (2012). Basic personal counselling: A training manual for counsellors (7th ed.). Frenchs Forest, NSW: Pearson Education.
  • Brammer, L. M., & MacDonald, G. (2003). The helping relationship: Process and skills (8th ed.). Sydney: Prentice-Hall.
  • Brill, N., & Levine, J. (2005). Working with people:The helping process (8th ed.). Boston: Pearson Education.
  • Hill, C.E. (2004). Helping skills: Facilitating exploration, insight and action (2nd ed.). Washington: American Psychological Association.
  • Schneider Corey, M., & Corey, G. (2007). Becoming a helper (5th ed.). Belmont, CA: Thomson Brooks/Cole.
  • Sullivan. (2008). Counsellors and counselling: A new conversation. Frenchs Forest, NSW: Pearson Education Australia.
  • Woodside, M., & McClam,T. (2002). Introduction to human services. Pacific Grove, CA: Brooks/Cole.
  • Young, M. E. (2005). Learning the art of helping: Building blocks and techniques. New Jersey: Pearson Education.
  • Bolton, R. (2005). People Skills. Brookvale, NSW: Simon & Schuster.
  • Nelson-Jones, R. (2003). Basic counselling skills: A helper's manual. Thousand Oaks, CA: Sage.

^ Mandatory reference

Disability Standards for Education (Commonwealth 2005)

For the purposes of considering a request for Reasonable Adjustments under the Disability Standards for Education (Commonwealth 2005), inherent requirements for this subject are articulated in the Unit Description, Learning Outcomes and Assessment Requirements of this entry. The University is dedicated to provide support to those with special requirements. Further details on the support for students with disabilities or medical conditions can be found at the Access and Inclusion website.

Academic Misconduct

Edith Cowan University has firm rules governing academic misconduct and there are substantial penalties that can be applied to students who are found in breach of these rules. Academic misconduct includes, but is not limited to:

  • plagiarism;
  • unauthorised collaboration;
  • cheating in examinations;
  • theft of other students' work;

Additionally, any material submitted for assessment purposes must be work that has not been submitted previously, by any person, for any other unit at ECU or elsewhere.

The ECU rules and policies governing all academic activities, including misconduct, can be accessed through the ECU website.

CSV1103|1|1

Faculty of Health, Engineering and Science

School: Psychology and Social Science

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

  • Unit Title

    Interpersonal and Helping Skills

  • Unit Code

    CSV1103

  • Year

    2015

  • Enrolment Period

    2

  • Version

    1

  • Credit Points

    15

  • Full Year Unit

     N

  • Mode of Delivery

    On Campus
    Online

Description

This unit develops the fundamental helping skills required by human service workers in community settings. A systems approach to helping is examined. The helping process is based on a lifeskills helping model including issues of: establishing an appropriate helping environment, clarifying, exploring problems, setting realistic goals, closing a helping exchange, and referral procedures. The distinction between advocacy, mediation, helping and counselling will also be addressed. The case management approach is explored. Exploration of the student's own values and attitudes is considered an essential component.

Non Standard Timetable Requirements

Offshore delivery

Equivalent Rule

Unit was previously coded COU3205, CSV1105

Learning Outcomes

On completion of this unit students should be able to:

  1. Apply gender and culture sensitive practice within communities.
  2. Demonstrate a knowledge of casework management.
  3. Demonstrate a knowledge of community agencies in the local situation.
  4. Describe the interface between helping people and the philosophy of empowerment.
  5. Develop information and resource directories relevant to helping people.
  6. Explain the ethics of helping people in a community context.
  7. Explain the ideology of helping in a community context.
  8. Identify the counselling and referral needs of people.
  9. Practice crisis intervention with young people when appropriate.
  10. Utilise appropriate conversational skills with individuals and groups in informal contexts.

Unit Content

  1. Casework management approaches.
  2. Conversational skills across and within all settings.
  3. Crisis intervention.
  4. Differentiation of and responsibility in roles: mediation, negotiation, advocacy, counselling, helping.
  5. Gender and culture sensitive practice in working with people and communities.
  6. Information, referral and resource services in the community.
  7. The ideological and ethical framework for helping people: social justice, social change, empowerment; confidentiality, legal issues, interpersonal involvement.

Additional Learning Experience Information

Lectures, seminars, case studies, simulations, presentations and online interactions.

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant Board of Examiners.

ON CAMPUS
TypeDescriptionValue
AssignmentEssay50%
Reflective PracticeCritique of practical skills and in class participation50%
ONLINE
TypeDescriptionValue
AssignmentEssay50%
Reflective PracticeCritique of practical skills and on line participation50%

Text References

  • ^ Geldard, D., & Geldard, K. (2012). Basic personal counselling: A training manual for counsellors (7th ed.). Frenchs Forest, NSW: Pearson Education.
  • Brammer, L. M., & MacDonald, G. (2003). The helping relationship: Process and skills (8th ed.). Sydney: Prentice-Hall.
  • Brill, N., & Levine, J. (2005). Working with people:The helping process (8th ed.). Boston: Pearson Education.
  • Hill, C.E. (2004). Helping skills: Facilitating exploration, insight and action (2nd ed.). Washington: American Psychological Association.
  • Schneider Corey, M., & Corey, G. (2007). Becoming a helper (5th ed.). Belmont, CA: Thomson Brooks/Cole.
  • Sullivan. (2008). Counsellors and counselling: A new conversation. Frenchs Forest, NSW: Pearson Education Australia.
  • Woodside, M., & McClam,T. (2002). Introduction to human services. Pacific Grove, CA: Brooks/Cole.
  • Young, M. E. (2005). Learning the art of helping: Building blocks and techniques. New Jersey: Pearson Education.
  • Bolton, R. (2005). People Skills. Brookvale, NSW: Simon & Schuster.
  • Nelson-Jones, R. (2003). Basic counselling skills: A helper's manual. Thousand Oaks, CA: Sage.

^ Mandatory reference

Disability Standards for Education (Commonwealth 2005)

For the purposes of considering a request for Reasonable Adjustments under the Disability Standards for Education (Commonwealth 2005), inherent requirements for this subject are articulated in the Unit Description, Learning Outcomes and Assessment Requirements of this entry. The University is dedicated to provide support to those with special requirements. Further details on the support for students with disabilities or medical conditions can be found at the Access and Inclusion website.

Academic Misconduct

Edith Cowan University has firm rules governing academic misconduct and there are substantial penalties that can be applied to students who are found in breach of these rules. Academic misconduct includes, but is not limited to:

  • plagiarism;
  • unauthorised collaboration;
  • cheating in examinations;
  • theft of other students' work;

Additionally, any material submitted for assessment purposes must be work that has not been submitted previously, by any person, for any other unit at ECU or elsewhere.

The ECU rules and policies governing all academic activities, including misconduct, can be accessed through the ECU website.

CSV1103|1|2