School: Arts and Humanities

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

  • Unit Title

    Service and Transformation Design
  • Unit Code

    DES2111
  • Year

    2024
  • Enrolment Period

    1
  • Version

    1
  • Credit Points

    15
  • Full Year Unit

    N
  • Mode of Delivery

    On Campus
  • Unit Coordinator

    Dr Christopher KUEH

Description

This unit introduces students to empathic design approaches to develop holistic services for positive transformation in society. Students will be guided through design research methods that explore the complexity of social and organisational challenges, human-centred ideation approaches, and idea-testing strategies. This unit encourages students to explore design as a strategic intervention, through intangible services and tangible products, to drive positive social/organisational change.

Prerequisite Rule

Students must pass unit DES1106 before being allowed to enrol in the this unit.

Equivalent Rule

Previously coded DES2101

Learning Outcomes

On completion of this unit students should be able to:

  1. Apply a range of human-centred design tools and techniques to identify and define social, organisational and systemic challenges.
  2. Contextualise visual solutions within cultural and social spaces.
  3. Create prototype solutions to achieve innovative outcomes for positive transformation in an organisation or community.
  4. Reflect and evaluate on the development of holistic service design through human-centred design approaches.

Unit Content

  1. Service design for positive transformation in society and/or an organisation.
  2. Human-centred design.
  3. Design strategy.
  4. Design research methods.

Learning Experience

Students will attend on campus classes as well as engage in learning activities through ECU's LMS

JoondalupMount LawleySouth West (Bunbury)
Semester 1Not Offered13 x 3 hour seminarNot Offered

For more information see the Semester Timetable

Additional Learning Experience Information

Lectures and tutorials are designed to introduce students to the practice of service design and transformation design. Class activities provide students with first-hand experience to build empathy with a given community or organisation, through site visits and observations. Students will also be taught facilitation skills for design workshops that encourage ideation and prototyping services and transformation process.

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant School Progression Panel.

ON CAMPUS
TypeDescriptionValue
AssignmentProblem statement35%
JournalReflective journal25%
AssignmentFinal project40%

Disability Standards for Education (Commonwealth 2005)

For the purposes of considering a request for Reasonable Adjustments under the Disability Standards for Education (Commonwealth 2005), inherent requirements for this subject are articulated in the Unit Description, Learning Outcomes and Assessment Requirements of this entry. The University is dedicated to provide support to those with special requirements. Further details on the support for students with disabilities or medical conditions can be found at the Access and Inclusion website.

Assessment

Students please note: The marks and grades received by students on assessments may be subject to further moderation. Informal vivas may be conducted as part of an assessment task, where staff require further information to confirm the learning outcomes have been met. All marks and grades are to be considered provisional until endorsed by the relevant School Progression Panel.

Academic Integrity

Integrity is a core value at Edith Cowan University, and it is expected that ECU students complete their assessment tasks honestly and with acknowledgement of other people's work as well as any generative artificial intelligence tools that may have been used. This means that assessment tasks must be completed individually (unless it is an authorised group assessment task) and any sources used must be referenced.

Breaches of academic integrity can include:

Plagiarism

Copying the words, ideas or creative works of other people or generative artificial intelligence tools, without referencing in accordance with stated University requirements. Students need to seek approval from the Unit Coordinator within the first week of study if they intend to use some of their previous work in an assessment task (self-plagiarism).

Unauthorised collaboration (collusion)

Working with other students and submitting the same or substantially similar work or portions of work when an individual submission was required. This includes students knowingly providing others with copies of their own work to use in the same or similar assessment task(s).

Contract cheating

Organising a friend, a family member, another student or an external person or organisation (e.g. through an online website) to complete or substantially edit or refine part or all of an assessment task(s) on their behalf.

Cheating in an exam

Using or having access to unauthorised materials in an exam or test.

Serious outcomes may be imposed if a student is found to have committed one of these breaches, up to and including expulsion from the University for repeated or serious acts.

ECU's policies and more information about academic integrity can be found on the student academic integrity website.

All commencing ECU students are required to complete the Academic Integrity Module.

Assessment Extension

In some circumstances, Students may apply to their Unit Coordinator to extend the due date of their Assessment Task(s) in accordance with ECU's Assessment, Examination and Moderation Procedures - for more information visit https://askus2.ecu.edu.au/s/article/000001386.

Special Consideration

Students may apply for Special Consideration in respect of a final unit grade, where their achievement was affected by Exceptional Circumstances as set out in the Assessment, Examination and Moderation Procedures - for more information visit https://askus2.ecu.edu.au/s/article/000003318.

DES2111|1|1

School: Arts and Humanities

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

  • Unit Title

    Service and Transformation Design
  • Unit Code

    DES2111
  • Year

    2024
  • Enrolment Period

    2
  • Version

    1
  • Credit Points

    15
  • Full Year Unit

    N
  • Mode of Delivery

    On Campus
  • Unit Coordinator

    Dr Christopher KUEH

Description

This unit introduces students to empathic design approaches to develop holistic services for positive transformation in society. Students will be guided through design research methods that explore the complexity of social and organisational challenges, human-centred ideation approaches, and idea-testing strategies. This unit encourages students to explore design as a strategic intervention, through intangible services and tangible products, to drive positive social/organisational change.

Prerequisite Rule

Students must pass unit DES1106 before being allowed to enrol in the this unit.

Equivalent Rule

Previously coded DES2101

Learning Outcomes

On completion of this unit students should be able to:

  1. Apply a range of human-centred design tools and techniques to identify and define social, organisational and systemic challenges.
  2. Contextualise visual solutions within cultural and social spaces.
  3. Create prototype solutions to achieve innovative outcomes for positive transformation in an organisation or community.
  4. Reflect and evaluate on the development of holistic service design through human-centred design approaches.

Unit Content

  1. Service design for positive transformation in society and/or an organisation.
  2. Human-centred design.
  3. Design strategy.
  4. Design research methods.

Learning Experience

Students will attend on campus classes as well as engage in learning activities through ECU's LMS

JoondalupMount LawleySouth West (Bunbury)
Semester 1Not Offered13 x 3 hour seminarNot Offered

For more information see the Semester Timetable

Additional Learning Experience Information

Lectures and tutorials are designed to introduce students to the practice of service design and transformation design. Class activities provide students with first-hand experience to build empathy with a given community or organisation, through site visits and observations. Students will also be taught facilitation skills for design workshops that encourage ideation and prototyping services and transformation process.

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant School Progression Panel.

ON CAMPUS
TypeDescriptionValue
AssignmentProblem statement35%
JournalReflective journal25%
AssignmentFinal project40%

Disability Standards for Education (Commonwealth 2005)

For the purposes of considering a request for Reasonable Adjustments under the Disability Standards for Education (Commonwealth 2005), inherent requirements for this subject are articulated in the Unit Description, Learning Outcomes and Assessment Requirements of this entry. The University is dedicated to provide support to those with special requirements. Further details on the support for students with disabilities or medical conditions can be found at the Access and Inclusion website.

Assessment

Students please note: The marks and grades received by students on assessments may be subject to further moderation. Informal vivas may be conducted as part of an assessment task, where staff require further information to confirm the learning outcomes have been met. All marks and grades are to be considered provisional until endorsed by the relevant School Progression Panel.

Academic Integrity

Integrity is a core value at Edith Cowan University, and it is expected that ECU students complete their assessment tasks honestly and with acknowledgement of other people's work as well as any generative artificial intelligence tools that may have been used. This means that assessment tasks must be completed individually (unless it is an authorised group assessment task) and any sources used must be referenced.

Breaches of academic integrity can include:

Plagiarism

Copying the words, ideas or creative works of other people or generative artificial intelligence tools, without referencing in accordance with stated University requirements. Students need to seek approval from the Unit Coordinator within the first week of study if they intend to use some of their previous work in an assessment task (self-plagiarism).

Unauthorised collaboration (collusion)

Working with other students and submitting the same or substantially similar work or portions of work when an individual submission was required. This includes students knowingly providing others with copies of their own work to use in the same or similar assessment task(s).

Contract cheating

Organising a friend, a family member, another student or an external person or organisation (e.g. through an online website) to complete or substantially edit or refine part or all of an assessment task(s) on their behalf.

Cheating in an exam

Using or having access to unauthorised materials in an exam or test.

Serious outcomes may be imposed if a student is found to have committed one of these breaches, up to and including expulsion from the University for repeated or serious acts.

ECU's policies and more information about academic integrity can be found on the student academic integrity website.

All commencing ECU students are required to complete the Academic Integrity Module.

Assessment Extension

In some circumstances, Students may apply to their Unit Coordinator to extend the due date of their Assessment Task(s) in accordance with ECU's Assessment, Examination and Moderation Procedures - for more information visit https://askus2.ecu.edu.au/s/article/000001386.

Special Consideration

Students may apply for Special Consideration in respect of a final unit grade, where their achievement was affected by Exceptional Circumstances as set out in the Assessment, Examination and Moderation Procedures - for more information visit https://askus2.ecu.edu.au/s/article/000003318.

DES2111|1|2