School: Business and Law

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

Please note that given the circumstances of COVID-19, there may be some modifications to the assessment schedule promoted in Handbook for Semester 1 2020 Units. Students will be notified of all approved modifications by Unit Coordinators via email and Unit Blackboard sites. Where changes have been made, these are designed to ensure that you still meet the unit learning outcomes in the context of our adjusted teaching and learning arrangements.

  • Unit Title

    Rooms-Division Management
  • Unit Code

    HOS2220
  • Year

    2020
  • Enrolment Period

    1
  • Version

    2
  • Credit Points

    15
  • Full Year Unit

    N
  • Mode of Delivery

    On Campus
    Online
  • Unit Coordinator

    Dr Edmund GOH

Description

This unit is an introduction to the management of the accommodation sector of the hospitality industry. Sustainable business practices, including the principles and procedures involved in the provision of quality tourist accommodation are studied with emphasis on the front office, housekeeping and security. Students are introduced to industry standard property management system software where they will learn to manage customer reservations and rooms division needs.

Equivalent Rule

Unit was previously coded HOS5706

Learning Outcomes

On completion of this unit students should be able to:

  1. Describe the principles and procedures used in the provision of safe and secure guest accommodation.
  2. Calculate and interpret operating statistics and ratios used in evaluating the performance of a rooms-division.
  3. Apply the basic principles and procedures in planning activities basic to the efficient and effective operation of a front office and of a housekeeping department.
  4. Use a property management system in a simulated front office environment.
  5. Analyse front office operations according to the guest cycle.
  6. Analyse the composition of the lodging industry and the organisation of a hotel and its rooms-division.

Unit Content

  1. Composition of the accommodation industry.
  2. Planning activities of the front office: determining room rate and forecasting room availability.
  3. Planning the work of the housekeeping department: area inventory lists, frequency schedules, performance standards, productivity standards, equipment and supply inventory levels.
  4. Budgeting for rooms division: revenue and expense items.
  5. Legislation and the provision of safe and secure guest accommodation.
  6. Yield management: basic concepts and calculation of yield.
  7. Evaluation of the performance of the rooms division: calculation and interpretation of operating statistics and analysis of a rooms-division schedule.
  8. Hotel and rooms division structures, functions, relationships and staffing.
  9. Managing the cleaning activities of the housekeeping department: guestrooms, public areas and other types of cleaning.
  10. Front office operations: guest cycle and computer applications available.

Learning Experience

ON-CAMPUS

Students will attend on campus classes as well as engage in learning activities through ECU Blackboard.

JoondalupMount LawleySouth West (Bunbury)
Semester 113 x 1 hour labNot OfferedNot Offered
Semester 113 x 2 hour lectureNot OfferedNot Offered

For more information see the Semester Timetable

ONLINE

Students will engage in learning experiences through ECU Blackboard as well as additional ECU learning technologies.

Additional Learning Experience Information

The mode of delivery for this unit is through weekly on-campus lectures and tutorials. The teaching and learning approach in this unit is enhanced through in-class discussions of practical industry case studies, where the skills of working effectively with others (specifically team work, task collaboration and working productively with people from diverse cultures), communicating effectively, critical appraisal and the ability to generate ideas are emphasised. This unit also provides for engaged teaching and learning where guest lecturers from industry are invited to share experiences, providing students with industry relevant information and opportunities for networking. The lectures and tutorials are also supported by relevant field trips. Students are required to complete individual assessment items. These items are assessed for quality academic and professional standards, including written communication (structure, language and conventions), critical analysis (depth of thought, development of argument, logical analysis and insight), depth and breadth of coverage, the ability to research effectively using both academic and contemporary sources and industry relevance.

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant Board of Examiners.

ON CAMPUS
TypeDescriptionValue
ReportIndividual Report20%
AssignmentIndividual Opera Report40%
ExaminationFinal Examination40%

Disability Standards for Education (Commonwealth 2005)

For the purposes of considering a request for Reasonable Adjustments under the Disability Standards for Education (Commonwealth 2005), inherent requirements for this subject are articulated in the Unit Description, Learning Outcomes and Assessment Requirements of this entry. The University is dedicated to provide support to those with special requirements. Further details on the support for students with disabilities or medical conditions can be found at the Access and Inclusion website.

Academic Misconduct

Edith Cowan University has firm rules governing academic misconduct and there are substantial penalties that can be applied to students who are found in breach of these rules. Academic misconduct includes, but is not limited to:

  • plagiarism;
  • unauthorised collaboration;
  • cheating in examinations;
  • theft of other students' work;

Additionally, any material submitted for assessment purposes must be work that has not been submitted previously, by any person, for any other unit at ECU or elsewhere.

The ECU rules and policies governing all academic activities, including misconduct, can be accessed through the ECU website.

HOS2220|2|1

School: Business and Law

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

Please note that given the circumstances of COVID-19, there may be some modifications to the assessment schedule promoted in Handbook for this unit. All assessment changes will be published by 27 July 2020. All students are reminded to check handbook at the beginning of semester to ensure they have the correct outline.

  • Unit Title

    Rooms-Division Management
  • Unit Code

    HOS2220
  • Year

    2020
  • Enrolment Period

    2
  • Version

    2
  • Credit Points

    15
  • Full Year Unit

    N
  • Mode of Delivery

    On Campus
    Online
  • Unit Coordinator

    Dr Edmund GOH

Description

This unit is an introduction to the management of the accommodation sector of the hospitality industry. Sustainable business practices, including the principles and procedures involved in the provision of quality tourist accommodation are studied with emphasis on the front office, housekeeping and security. Students are introduced to industry standard property management system software where they will learn to manage customer reservations and rooms division needs.

Equivalent Rule

Unit was previously coded HOS5706

Learning Outcomes

On completion of this unit students should be able to:

  1. Describe the principles and procedures used in the provision of safe and secure guest accommodation.
  2. Calculate and interpret operating statistics and ratios used in evaluating the performance of a rooms-division.
  3. Apply the basic principles and procedures in planning activities basic to the efficient and effective operation of a front office and of a housekeeping department.
  4. Use a property management system in a simulated front office environment.
  5. Analyse front office operations according to the guest cycle.
  6. Analyse the composition of the lodging industry and the organisation of a hotel and its rooms-division.

Unit Content

  1. Composition of the accommodation industry.
  2. Planning activities of the front office: determining room rate and forecasting room availability.
  3. Planning the work of the housekeeping department: area inventory lists, frequency schedules, performance standards, productivity standards, equipment and supply inventory levels.
  4. Budgeting for rooms division: revenue and expense items.
  5. Legislation and the provision of safe and secure guest accommodation.
  6. Yield management: basic concepts and calculation of yield.
  7. Evaluation of the performance of the rooms division: calculation and interpretation of operating statistics and analysis of a rooms-division schedule.
  8. Hotel and rooms division structures, functions, relationships and staffing.
  9. Managing the cleaning activities of the housekeeping department: guestrooms, public areas and other types of cleaning.
  10. Front office operations: guest cycle and computer applications available.

Learning Experience

ON-CAMPUS

Students will attend on campus classes as well as engage in learning activities through ECU Blackboard.

JoondalupMount LawleySouth West (Bunbury)
Semester 113 x 1 hour labNot OfferedNot Offered
Semester 113 x 2 hour lectureNot OfferedNot Offered

For more information see the Semester Timetable

ONLINE

Students will engage in learning experiences through ECU Blackboard as well as additional ECU learning technologies.

Additional Learning Experience Information

The mode of delivery for this unit is through weekly on-campus lectures and tutorials. The teaching and learning approach in this unit is enhanced through in-class discussions of practical industry case studies, where the skills of working effectively with others (specifically team work, task collaboration and working productively with people from diverse cultures), communicating effectively, critical appraisal and the ability to generate ideas are emphasised. This unit also provides for engaged teaching and learning where guest lecturers from industry are invited to share experiences, providing students with industry relevant information and opportunities for networking. The lectures and tutorials are also supported by relevant field trips. Students are required to complete individual assessment items. These items are assessed for quality academic and professional standards, including written communication (structure, language and conventions), critical analysis (depth of thought, development of argument, logical analysis and insight), depth and breadth of coverage, the ability to research effectively using both academic and contemporary sources and industry relevance.

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant Board of Examiners.

ON CAMPUS
TypeDescriptionValue
ReportIndividual Report20%
AssignmentIndividual Opera Report40%
ExaminationFinal Examination40%

Disability Standards for Education (Commonwealth 2005)

For the purposes of considering a request for Reasonable Adjustments under the Disability Standards for Education (Commonwealth 2005), inherent requirements for this subject are articulated in the Unit Description, Learning Outcomes and Assessment Requirements of this entry. The University is dedicated to provide support to those with special requirements. Further details on the support for students with disabilities or medical conditions can be found at the Access and Inclusion website.

Academic Misconduct

Edith Cowan University has firm rules governing academic misconduct and there are substantial penalties that can be applied to students who are found in breach of these rules. Academic misconduct includes, but is not limited to:

  • plagiarism;
  • unauthorised collaboration;
  • cheating in examinations;
  • theft of other students' work;

Additionally, any material submitted for assessment purposes must be work that has not been submitted previously, by any person, for any other unit at ECU or elsewhere.

The ECU rules and policies governing all academic activities, including misconduct, can be accessed through the ECU website.

HOS2220|2|2