Handbook : Unit informationEdith Cowan University

School: Business and Law

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

• Unit Title

  Global Hospitality Operations Management

• Unit Code

  HOS6504

• Year

  2017

• Enrolment Period

  2

• Version

  1

• Credit Points

  20

• Full Year Unit

  N

• Mode of Delivery

  On Campus
  Online

• Unit Coordinator

  Dr Edmund GOH

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Description

This unit explores the global business and management concepts inherent in hospitality enterprises and applies these in a strategic planning and management approach to today's hospitality organisation. Characteristics of the hospitality service, business, organisational and operational issues in managing international hotels and restaurants are studied.

Learning Outcomes

On completion of this unit students should be able to:

1. Demonstrate an awareness of the nature and characteristics of a global hospitality enterprise.
2. Critically analyse the constraints unique to the management of international hospitality enterprises.
3. Plan and evaluate strategic managerial pathways for minimising the impact of these unique constraints in a range of hospitality settings.
4. Develop plans and tactics designed to implement strategic intentions.

Unit Content

1. Dimensions of the hospitality enterprise.
2. Managerial work in an international hospitality enterprise and the influences of the characteristics of business operations, ownership and affiliations, and the wider environment of the organisation.
3. General characteristics and components of the environment(s) in which these businesses operate.
4. Principle of co-alignment and the strategic planning process in hospitality enterprises.
5. Motivations for, issues, and strategic approaches in managing hospitality enterprises.
6. Competencies for effective leadership in todays successful organisations.

Additional Learning Experience Information

On-campus students attend regular 3 hour seminars and/or face to face meetings with the lecturer. Self-directed learning, individual assessment tasks, meetings/correspondence with unit coordinator all form part of the teaching and learning process. Practical industry-focused case studies are used to provide students with the opportunity to develop their skill in applying theoretical knowledge to real world issues.This unit also applies engaged teaching and learning where student are provided with links to industry relevant information and networking opportunities. Online students access the program via Blackboard. Regular online access is required. Students are required to complete individual assessment items which are assessed for quality academic and professional standards, including written communication (structure, language and conventions), ability to generate ideas, critical analysis (depth of thought, development of argument, logical analysis and insight), depth and breadth of coverage, the ability to research effectively using both academic and contemporary sources, and industry relevance.

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant Board of Examiners.

Core Reading(s)

• O'Fallon, M. J., & Rutherford, D. G. (2011). Hotel management and operations. (5th ed.). Hoboken, NJ: Wiley.

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