Handbook : Unit informationEdith Cowan University

Faculty of Business and Law

School: Business

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

• Unit Title

  Managing Leisure Services

• Unit Code

  LMS3202

• Year

  2015

• Enrolment Period

  1

• Version

  1

• Credit Points

  15

• Full Year Unit

  N

• Mode of Delivery

  On Campus
  

---

Description

This unit applies management theory to leisure and recreation services, as well as examining the influence of government agencies on leisure management. It includes an emphasis on the application of relevant contemporary business practices in the leisure industry, through in-class scenarios with a particular focus on human resource management, grant writing, contemporary business practices (risk management, benchmarking and customer service) and sustainability (economic, social and environmental perspectives).

Learning Outcomes

On completion of this unit students should be able to:

1. Apply a range of customer service and conflict resolution skills required by managers in the delivery of leisure services.
2. Apply a range of management skills required by managers in the delivery of leisure services.
3. Argue the key aspects of economic, social and environmental sustainability as it relates to the leisure industry.
4. Compare and contrast various benchmarking tools used in the leisure industry.
5. Research and critique contemporary business practices that impact upon the delivery of leisure services.

Unit Content

1. Contemporary Business Practices: Benchmarking.
2. Contemporary Business Practices: Customer Service and Conflict Resolution.
3. Contemporary Business Practices: Risk Management.
4. Grant Writing.
5. Human Resource Management: Recruitment, Training and Retention.
6. Setting the scene for employment within the leisure industry.
7. Sustainability: Economic, Social and Environmental Perspectives.

Additional Learning Experience Information

The mode of delivery for this unit is through weekly on-campus seminars. The learning and teaching approach in this unit is enhanced through in-class discussions, where the skills of working effectively with other (specifically team working and task collaboration), communicating effectively, critical appraisal skills and the ability to generate ideas are emphasised. This unit also provides for engaged teaching and learning where guest lecturers from relevant recreation associations provide industry relevant information and networking opportunities for students, as well as providing real-life case studies that allow students to apply knowledge gained to a real-life scenario they could potentially face working in the industry. Successful completion of this unit requires students to complete individual assessment items, which are assessed for quality academic and professional standards, including written communication (structure, language and conventions), critical analysis (depth of thought, development of argument, logical analysis and insight), depth and breadth of coverage, and the ability to research effectively, using both academic and contemporary sources.

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant Board of Examiners.

Text References

• Edginton, C. R., Hudson, S. D., & Lankford, S. V. (2008). Managing recreation, parks, and leisure services: An introduction. Champaign, IL: Sagamore.
• Quinn, R. E., Faerman, S. R., Thompson, M. P., & McGrath, M. R. (2003). Becoming a master manager (3rd ed.). New York: Wiley.
• Robinson, L. (2004). Managing public sport and leisure services. New York: Routledge.
• Stone, R. J. (2010). Managing human resources (2nd ed.). Milton: John Wiley & Sons.
• Torkildsen, G. (2011). Sport and leisure management (6th ed.). London: Routledge.
• Waddell, D., Devine. J., Jones, G. R., & George, J. M. (2011). Contemporary management. Sydney: Mc Graw-Hill.

Journal References

• Journal of Parks and Recreation Administration.
• Leisure Management.
• Management Today.
• Managing Leisure: An International Journal.
• Parks and Recreation.

---