School: Business and Law

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

  • Unit Title

    Business Process Management
  • Unit Code

    MAN6910
  • Year

    2021
  • Enrolment Period

    1
  • Version

    4
  • Credit Points

    20
  • Full Year Unit

    N
  • Mode of Delivery

    On Campus
    Online
  • Unit Coordinator

    Dr Kar Yin LEUNG

Description

This unit presents business process management as a fundamental requirement for effective business management. It highlights the critical link between business processes, information technology and the Internet. It presents information technology and e-business technologies as important enablers of business change and discusses how effective implementation of enterprise systems requires good understanding and amendment of enterprise business processes. It discusses the enterprise level, process level and implementation level aspects of managing business processes and emphasizes the critical role managers play in process change. The widely used process improvement methodology Six Sigma is presented as providing a useful set of tools for managing process change. The increasingly pervasive process framework ITIL will be introduced and its focus on servicing the customer will be highlighted. Students will demonstrate a mastery of knowledge including the importance of planning and managing information systems and its interrelationship between enterprise architecture and enterprise modelling. They will also demonstrate mastery of knowledge in information technology necessary to make decisions in process change management.

Prerequisite Rule

Students enrolled in L71 must have passed MAN5901 (Information Systems Challenges in Management).

Learning Outcomes

On completion of this unit students should be able to:

  1. Assess the critical role that business processes play in effective organizational management.
  2. Model existing business processes and conceptualise improved processes.
  3. Critique the role of Information Technology (IT) as an enabler of process change.
  4. Appraise the importance of Information Technology Infrastructure Library (ITIL) and IT service management.
  5. Apply various Six Sigma and business process modelling tools to model process change.

Unit Content

  1. Analysing activities and processes.
  2. Understanding and scoping process problems.
  3. The history of business process change.
  4. Process improvement with Six Sigma.
  5. ITIL and its role in IT service management.
  6. Process management and measurement.
  7. Modelling processes.
  8. The role of a Business Process Management group.
  9. Usage of common Process frameworks and models
  10. Enterprise Resource Planning (ERP) re-design and process change.
  11. Developing a business process architecture and organizational alignment.

Learning Experience

ON-CAMPUS

Students will attend on campus classes as well as engage in learning activities through ECUs LMS

JoondalupMount LawleySouth West (Bunbury)
Semester 113 x 3 hour seminarNot OfferedNot Offered

For more information see the Semester Timetable

ONLINE

Students will engage in learning experiences through ECUs LMS as well as additional ECU l

Additional Learning Experience Information

On-campus students attend a weekly session with online demonstrations and presentation case material and lab exercises. Industry standard modelling softwares and methods will be used. The material for this unit will be supplemented with regular industry speakers (where appropriate these will be recorded for off-campus students). For off-campus students the unit will be supported by online readings, discussion topics and tutorials, as well as directed website learning via Blackboard. Regular on line access is required. Industry standard modelling softwares and methods will be provided and used.

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant School Progression Panel.

ON CAMPUS
TypeDescriptionValue
AssignmentResearch Report20%
TestIn-class Quiz15%
AssignmentComplex Business Process Case Study 35%
ExaminationExamination 30%
ONLINE
TypeDescriptionValue
AssignmentResearch Report20%
TestOnline Quiz15%
AssignmentComplex Business Process Case Study 35%
ExaminationExamination 30%

Core Reading(s)

  • Marlon Dumas, H. A. R., Mendling, J., & Rosa, M. L. (2018). Fundamentals of business process management (2nd ed.). Berlin: Springer. Retrieved from https://ecu.on.worldcat.org/oclc/1017903612

Disability Standards for Education (Commonwealth 2005)

For the purposes of considering a request for Reasonable Adjustments under the Disability Standards for Education (Commonwealth 2005), inherent requirements for this subject are articulated in the Unit Description, Learning Outcomes and Assessment Requirements of this entry. The University is dedicated to provide support to those with special requirements. Further details on the support for students with disabilities or medical conditions can be found at the Access and Inclusion website.

Academic Misconduct

Edith Cowan University has firm rules governing academic misconduct and there are substantial penalties that can be applied to students who are found in breach of these rules. Academic misconduct includes, but is not limited to:

  • plagiarism;
  • unauthorised collaboration;
  • cheating in examinations;
  • theft of other students' work;

Additionally, any material submitted for assessment purposes must be work that has not been submitted previously, by any person, for any other unit at ECU or elsewhere.

The ECU rules and policies governing all academic activities, including misconduct, can be accessed through the ECU website.

MAN6910|4|1

School: Business and Law

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

  • Unit Title

    Business Process Management
  • Unit Code

    MAN6910
  • Year

    2021
  • Enrolment Period

    2
  • Version

    4
  • Credit Points

    20
  • Full Year Unit

    N
  • Mode of Delivery

    On Campus
    Online
  • Unit Coordinator

    Dr Kar Yin LEUNG

Description

This unit presents business process management as a fundamental requirement for effective business management. It highlights the critical link between business processes, information technology and the Internet. It presents information technology and e-business technologies as important enablers of business change and discusses how effective implementation of enterprise systems requires good understanding and amendment of enterprise business processes. It discusses the enterprise level, process level and implementation level aspects of managing business processes and emphasizes the critical role managers play in process change. The widely used process improvement methodology Six Sigma is presented as providing a useful set of tools for managing process change. The increasingly pervasive process framework ITIL will be introduced and its focus on servicing the customer will be highlighted. Students will demonstrate a mastery of knowledge including the importance of planning and managing information systems and its interrelationship between enterprise architecture and enterprise modelling. They will also demonstrate mastery of knowledge in information technology necessary to make decisions in process change management.

Prerequisite Rule

Students enrolled in L71 must have passed MAN5901 (Information Systems Challenges in Management).

Learning Outcomes

On completion of this unit students should be able to:

  1. Assess the critical role that business processes play in effective organizational management.
  2. Model existing business processes and conceptualise improved processes.
  3. Critique the role of Information Technology (IT) as an enabler of process change.
  4. Appraise the importance of Information Technology Infrastructure Library (ITIL) and IT service management.
  5. Apply various Six Sigma and business process modelling tools to model process change.

Unit Content

  1. Analysing activities and processes.
  2. Understanding and scoping process problems.
  3. The history of business process change.
  4. Process improvement with Six Sigma.
  5. ITIL and its role in IT service management.
  6. Process management and measurement.
  7. Modelling processes.
  8. The role of a Business Process Management group.
  9. Usage of common Process frameworks and models
  10. Enterprise Resource Planning (ERP) re-design and process change.
  11. Developing a business process architecture and organizational alignment.

Learning Experience

ON-CAMPUS

Students will attend on campus classes as well as engage in learning activities through ECUs LMS

JoondalupMount LawleySouth West (Bunbury)
Semester 113 x 3 hour seminarNot OfferedNot Offered

For more information see the Semester Timetable

ONLINE

Students will engage in learning experiences through ECUs LMS as well as additional ECU l

Additional Learning Experience Information

On-campus students attend a weekly session with online demonstrations and presentation case material and lab exercises. Industry standard modelling softwares and methods will be used. The material for this unit will be supplemented with regular industry speakers (where appropriate these will be recorded for off-campus students). For off-campus students the unit will be supported by online readings, discussion topics and tutorials, as well as directed website learning via Blackboard. Regular on line access is required. Industry standard modelling softwares and methods will be provided and used.

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant School Progression Panel.

ON CAMPUS
TypeDescriptionValue
AssignmentResearch Report20%
TestIn-class Quiz15%
AssignmentComplex Business Process Case Study 35%
ExaminationExamination 30%
ONLINE
TypeDescriptionValue
AssignmentResearch Report20%
TestOnline Quiz15%
AssignmentComplex Business Process Case Study 35%
ExaminationExamination 30%

Core Reading(s)

  • Marlon Dumas, H. A. R., Mendling, J., & Rosa, M. L. (2018). Fundamentals of business process management (2nd ed.). Berlin: Springer. Retrieved from https://ecu.on.worldcat.org/oclc/1017903612

Disability Standards for Education (Commonwealth 2005)

For the purposes of considering a request for Reasonable Adjustments under the Disability Standards for Education (Commonwealth 2005), inherent requirements for this subject are articulated in the Unit Description, Learning Outcomes and Assessment Requirements of this entry. The University is dedicated to provide support to those with special requirements. Further details on the support for students with disabilities or medical conditions can be found at the Access and Inclusion website.

Academic Misconduct

Edith Cowan University has firm rules governing academic misconduct and there are substantial penalties that can be applied to students who are found in breach of these rules. Academic misconduct includes, but is not limited to:

  • plagiarism;
  • unauthorised collaboration;
  • cheating in examinations;
  • theft of other students' work;

Additionally, any material submitted for assessment purposes must be work that has not been submitted previously, by any person, for any other unit at ECU or elsewhere.

The ECU rules and policies governing all academic activities, including misconduct, can be accessed through the ECU website.

MAN6910|4|2