School: Business and Law

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

Your unit may be subject to government or third party COVID-19 vaccination requirements. Please consider this before enrolling in this unit, and speak with the unit coordinator if this raises any concerns.

  • Unit Title

    Business Process Management
  • Unit Code

    MAN6910
  • Year

    2022
  • Enrolment Period

    1
  • Version

    4
  • Credit Points

    20
  • Full Year Unit

    N
  • Mode of Delivery

    On Campus
    Online
  • Unit Coordinator

    Dr Kar Yin LEUNG

Description

This unit presents business process management as a fundamental requirement for effective business management. It highlights the critical link between business processes, information technology and the Internet. It presents information technology and e-business technologies as important enablers of business change and discusses how effective implementation of enterprise systems requires good understanding and amendment of enterprise business processes. It discusses the enterprise level, process level and implementation level aspects of managing business processes and emphasizes the critical role managers play in process change. The widely used process improvement methodology Six Sigma is presented as providing a useful set of tools for managing process change. The increasingly pervasive process framework ITIL will be introduced and its focus on servicing the customer will be highlighted. Students will demonstrate a mastery of knowledge including the importance of planning and managing information systems and its interrelationship between enterprise architecture and enterprise modelling. They will also demonstrate mastery of knowledge in information technology necessary to make decisions in process change management.

Prerequisite Rule

Students enrolled in L71 must have passed MAN5901 (Information Systems Challenges in Management).

Learning Outcomes

On completion of this unit students should be able to:

  1. Assess the critical role that business processes play in effective organizational management.
  2. Model existing business processes and conceptualise improved processes.
  3. Critique the role of Information Technology (IT) as an enabler of process change.
  4. Appraise the importance of Information Technology Infrastructure Library (ITIL) and IT service management.
  5. Apply various Six Sigma and business process modelling tools to model process change.

Unit Content

  1. Analysing activities and processes.
  2. Understanding and scoping process problems.
  3. The history of business process change.
  4. Process improvement with Six Sigma.
  5. ITIL and its role in IT service management.
  6. Process management and measurement.
  7. Modelling processes.
  8. The role of a Business Process Management group.
  9. Usage of common Process frameworks and models
  10. Enterprise Resource Planning (ERP) re-design and process change.
  11. Developing a business process architecture and organizational alignment.

Learning Experience

ON-CAMPUS

Students will attend on campus classes as well as engage in learning activities through ECU's LMS

JoondalupMount LawleySouth West (Bunbury)
Semester 113 x 3 hour seminarNot OfferedNot Offered

For more information see the Semester Timetable

ONLINE

Students will engage in learning experiences via ECU’s LMS as well as additional ECU learning technologies

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant School Progression Panel.

ON CAMPUS
TypeDescriptionValue
AssignmentResearch Report20%
TestIn-class Quiz15%
AssignmentComplex Business Process Case Study 30%
PresentationComplex Business Process Case Study Presentation10%
ExerciseIn-class Exercise25%
ONLINE
TypeDescriptionValue
AssignmentResearch Report20%
TestOnline Quiz15%
AssignmentComplex Business Process Case Study 30%
PresentationComplex Business Process Case Study Presentation10%
ExerciseOnline Exercise25%

Disability Standards for Education (Commonwealth 2005)

For the purposes of considering a request for Reasonable Adjustments under the Disability Standards for Education (Commonwealth 2005), inherent requirements for this subject are articulated in the Unit Description, Learning Outcomes and Assessment Requirements of this entry. The University is dedicated to provide support to those with special requirements. Further details on the support for students with disabilities or medical conditions can be found at the Access and Inclusion website.

Academic Integrity

Integrity is a core value at Edith Cowan University, and it is expected that ECU students complete their assessment tasks honestly and with acknowledgement of other people's work. This means that assessment tasks must be completed individually (unless it is an authorised group assessment task) and any sources used must be referenced.

Breaches of academic integrity can include:

Plagiarism

Copying the words, ideas or creative works of other people, without referencing in accordance with stated University requirements. Students need to seek approval from the Unit Coordinator within the first week of study if they intend to use some of their previous work in an assessment task (self-plagiarism).

Unauthorised collaboration (collusion)

Working with other students and submitting the same or substantially similar work or portions of work when an individual submission was required. This includes students knowingly providing others with copies of their own work to use in the same or similar assessment task(s).

Contract cheating

Organising a friend, a family member, another student or an external person or organisation (e.g. through an online website) to complete or substantially edit or refine part or all of an assessment task(s) on their behalf.

Cheating in an exam

Using or having access to unauthorised materials in an exam or test.

Serious outcomes may be imposed if a student is found to have committed one of these breaches, up to and including expulsion from the University for repeated or serious acts.

ECU's policies and more information about academic integrity can be found on the student academic integrity website.

All commencing ECU students are required to complete the Academic Integrity Module.

Assessment Extension

In some circumstances, Students may apply to their Unit Coordinator to extend the due date of their Assessment Task(s) in accordance with ECU's Assessment, Examination and Moderation Procedures - for more information visit https://askus2.ecu.edu.au/s/article/000001386.

Special Consideration

Students may apply for Special Consideration in respect of a final unit grade, where their achievement was affected by Exceptional Circumstances as set out in the Assessment, Examination and Moderation Procedures - for more information visit https://askus2.ecu.edu.au/s/article/000003318.

MAN6910|4|1

School: Business and Law

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

Your unit may be subject to government or third party COVID-19 vaccination requirements. Please consider this before enrolling in this unit, and speak with the unit coordinator if this raises any concerns.

  • Unit Title

    Business Process Management
  • Unit Code

    MAN6910
  • Year

    2022
  • Enrolment Period

    2
  • Version

    4
  • Credit Points

    20
  • Full Year Unit

    N
  • Mode of Delivery

    On Campus
    Online
  • Unit Coordinator

    Dr Kar Yin LEUNG

Description

This unit presents business process management as a fundamental requirement for effective business management. It highlights the critical link between business processes, information technology and the Internet. It presents information technology and e-business technologies as important enablers of business change and discusses how effective implementation of enterprise systems requires good understanding and amendment of enterprise business processes. It discusses the enterprise level, process level and implementation level aspects of managing business processes and emphasizes the critical role managers play in process change. The widely used process improvement methodology Six Sigma is presented as providing a useful set of tools for managing process change. The increasingly pervasive process framework ITIL will be introduced and its focus on servicing the customer will be highlighted. Students will demonstrate a mastery of knowledge including the importance of planning and managing information systems and its interrelationship between enterprise architecture and enterprise modelling. They will also demonstrate mastery of knowledge in information technology necessary to make decisions in process change management.

Prerequisite Rule

Students enrolled in L71 must have passed MAN5901 (Information Systems Challenges in Management).

Learning Outcomes

On completion of this unit students should be able to:

  1. Assess the critical role that business processes play in effective organizational management.
  2. Model existing business processes and conceptualise improved processes.
  3. Critique the role of Information Technology (IT) as an enabler of process change.
  4. Appraise the importance of Information Technology Infrastructure Library (ITIL) and IT service management.
  5. Apply various Six Sigma and business process modelling tools to model process change.

Unit Content

  1. Analysing activities and processes.
  2. Understanding and scoping process problems.
  3. The history of business process change.
  4. Process improvement with Six Sigma.
  5. ITIL and its role in IT service management.
  6. Process management and measurement.
  7. Modelling processes.
  8. The role of a Business Process Management group.
  9. Usage of common Process frameworks and models
  10. Enterprise Resource Planning (ERP) re-design and process change.
  11. Developing a business process architecture and organizational alignment.

Learning Experience

ON-CAMPUS

Students will attend on campus classes as well as engage in learning activities through ECU's LMS

JoondalupMount LawleySouth West (Bunbury)
Semester 113 x 3 hour seminarNot OfferedNot Offered

For more information see the Semester Timetable

ONLINE

Students will engage in learning experiences via ECU’s LMS as well as additional ECU learning technologies

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant School Progression Panel.

ON CAMPUS
TypeDescriptionValue
AssignmentResearch Report20%
TestIn-class Quiz15%
AssignmentComplex Business Process Case Study 30%
PresentationComplex Business Process Case Study Presentation10%
ExerciseIn-class Exercise25%
ONLINE
TypeDescriptionValue
AssignmentResearch Report20%
TestOnline Quiz15%
AssignmentComplex Business Process Case Study 30%
PresentationComplex Business Process Case Study Presentation10%
ExerciseOnline Exercise25%

Disability Standards for Education (Commonwealth 2005)

For the purposes of considering a request for Reasonable Adjustments under the Disability Standards for Education (Commonwealth 2005), inherent requirements for this subject are articulated in the Unit Description, Learning Outcomes and Assessment Requirements of this entry. The University is dedicated to provide support to those with special requirements. Further details on the support for students with disabilities or medical conditions can be found at the Access and Inclusion website.

Academic Integrity

Integrity is a core value at Edith Cowan University, and it is expected that ECU students complete their assessment tasks honestly and with acknowledgement of other people's work. This means that assessment tasks must be completed individually (unless it is an authorised group assessment task) and any sources used must be referenced.

Breaches of academic integrity can include:

Plagiarism

Copying the words, ideas or creative works of other people, without referencing in accordance with stated University requirements. Students need to seek approval from the Unit Coordinator within the first week of study if they intend to use some of their previous work in an assessment task (self-plagiarism).

Unauthorised collaboration (collusion)

Working with other students and submitting the same or substantially similar work or portions of work when an individual submission was required. This includes students knowingly providing others with copies of their own work to use in the same or similar assessment task(s).

Contract cheating

Organising a friend, a family member, another student or an external person or organisation (e.g. through an online website) to complete or substantially edit or refine part or all of an assessment task(s) on their behalf.

Cheating in an exam

Using or having access to unauthorised materials in an exam or test.

Serious outcomes may be imposed if a student is found to have committed one of these breaches, up to and including expulsion from the University for repeated or serious acts.

ECU's policies and more information about academic integrity can be found on the student academic integrity website.

All commencing ECU students are required to complete the Academic Integrity Module.

Assessment Extension

In some circumstances, Students may apply to their Unit Coordinator to extend the due date of their Assessment Task(s) in accordance with ECU's Assessment, Examination and Moderation Procedures - for more information visit https://askus2.ecu.edu.au/s/article/000001386.

Special Consideration

Students may apply for Special Consideration in respect of a final unit grade, where their achievement was affected by Exceptional Circumstances as set out in the Assessment, Examination and Moderation Procedures - for more information visit https://askus2.ecu.edu.au/s/article/000003318.

MAN6910|4|2