Handbook : Unit informationEdith Cowan University

School: Nursing and Midwifery

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

• Unit Title

  Professional Conduct and Communication

• Unit Code

  NCS1102

• Year

  2016

• Enrolment Period

  1

• Version

  1

• Credit Points

  15

• Full Year Unit

  N

• Mode of Delivery

  On Campus
  Online

Description

This unit introduces the student to interpersonal and professional modes of communication and conduct that support effective and efficient functioning of clients, colleagues and institutions. Oral and written communication skills including effective listening, professional and therapeutic relationships and managing difficult situations are a feature of this unit. Students will use role play to develop their skills in giving and receiving feedback and reflective thinking and decision making and managing professional conduct issues. Academic literacy will be introduced as a foundation to a successful professional discourse. The relationship between communication and professional conduct in relation to the role of the nurse as a service provider and contributor to the health care community are central to this unit.

Equivalent Rule

Unit was previously coded NSP1103, NSP1104, RPS1100

Learning Outcomes

On completion of this unit students should be able to:

1. Communicate empathically, critically and effectively in oral and written context.
2. Demonstrate and appreciate the responsibilities of individuals to act and communicate in a manner that supports the functioning of individuals and institutions.
3. Describe and adhere to professional communication and conduct standards, including in the online environment.
4. Present ideas coherently and constructively, both orally and in writing.
5. Provide effective verbal and written feedback effectively and responsibly.
6. Tailor communication in response to the message intended and the target audience.

Unit Content

1. Effective listening and body language.
2. Effective oral communication including identifying a purpose, message and audience.
3. Managing interpersonal conflict.
4. Online communication and conduct in the professional environment.
5. Professional and therapeutic relationships.
6. Professional conduct and responsibilities in communication.
7. Responsible use of social media for health professionals.
8. Standard referencing styles.
9. The responsibilities and skills in giving and receiving feedback.
10. Writing for a purpose - understanding the message, the audience and the medium as a framework for professional writing.

Additional Learning Experience Information

Lectures, tutorials, online materials

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant Board of Examiners.

Text References

• ^ Grellier, J. & Goerke, V. (2014). Communication skills toolkit: Unlocking the secrets to success (3rd ed.). South Melbourne, Vic: Cengage Learning.
• O'Toole, G. (2012). Communication: Core interpersonal skills for health professionals (2nd ed.). Chatswood, NSW: Elsevier.
• Higgs, J., Ajjawi, R., McAllister, L., Trede, F. & Loftus, S. (2012). Communicating in the health sciences (3rd ed.). South Melbourne, Vic: Oxford University Press.
• Hay, I., Bochner, D., Blacket, G. & Dungey, C. (2012). Making the grade: A guide to successful communication and study (4th ed.). South Melbourne, Vic: Oxford University Press.
• Stein-Parbury, J. (2014). Patient and person: Interpersonal skills in nursing (5th ed.). Chatswood, NSW: Elsevier Australia.
• Glass, N. (2010). Interpersonal relating: Health care perspectives on communication, stress and crisis. South Yarra, Vic: Palgrave Macmillan.
• Crisp, J., Taylor, C., Douglas, C. & Rebeiro, G. (2013). Potter and Perry's fundamentals of nursing (4th ed.). Chatswood, NSW: Elsevier Australia.
• Alder, R. B., & Rodman, G. (2009). Understanding human communication (10th ed.). New York, NY: Oxford University Press.
• West, R. & Turner, L. H. (2009). Understanding interpersonal communication: Making choices in changing times (2nd ed.). Boston MA: Wadsworth, Cengage Learning.

^ Mandatory reference