School: Business and Law

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

Please note that there may be some modifications to the assessment schedule promoted in Handbook for Semester 1 2023 Units. All assessment changes will be published by 20th February 2023. All students are reminded to check the handbook at the beginning of semester to ensure they have the correct outline.

  • Unit Title

    Marketing and Communications for the Service Industries
  • Unit Code

    SPM2610
  • Year

    2023
  • Enrolment Period

    1
  • Version

    2
  • Credit Points

    15
  • Full Year Unit

    N
  • Mode of Delivery

    On Campus
    Online
  • Unit Coordinator

    Dr Anthony Keith KERR

Description

The unit examines concepts, principles and practices of marketing and communications focused specifically on the service industries of sport, events, tourism and hospitality. The focus of the unit is on the development of effective communication strategies for sport, events, tourism and hospitality with a variety of stakeholders. The growth and development of the marketing of, and through, sport and its associated service sectors is examined. A key focus in the unit is contemporary communication mechanisms, focusing on digital marketing and the use of new technology.

Equivalent Rule

This unit is equivalent to SPM2510

Learning Outcomes

On completion of this unit students should be able to:

  1. Collaborate effectively in team settings to produce a marketing and communication strategy for a sport, tourism and/or hospitality organisation or event that demonstrates critical understanding of contemporary principles and practice.
  2. Explain the evolution of the commercialisation of sport, events, tourism and hospitality in relation to marketing and communication.
  3. Communicate effectively to a variety of service industry stakeholders with the ability to adapt the message, medium and technology appropriately.
  4. Evaluate strategies deployed by associated entities that use the service industries of sport, events, tourism and hospitality as a conduit for marketing and communications.

Unit Content

  1. Marketing theories and concepts in relation to the service industries of sport, events, tourism and hospitality.
  2. Marketing to and communicating with various service industry stakeholder groups.
  3. The commercialisation and branding of sport, events, tourism and hospitality.
  4. Sport, event, tourism and hospitality sponsorship and media relations.
  5. Digital marketing and communication technologies.
  6. Service industry marketing analytics.
  7. Experiential marketing in the service industries.
  8. Fantasy sport and e-sports.
  9. Image and crisis communication in sport, events, tourism and hospitality.
  10. Legal and ethical issues in marketing and communication for the service industries.

Learning Experience

Students will attend on campus classes as well as engage in learning activities through ECU's LMS

For more information see the Semester Timetable

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant School Progression Panel.

ON CAMPUS
TypeDescriptionValue
PresentationPromotional Video and Storyboard (Individual)30%
ProjectMarketing and Communications Plan (Group)30%
AssignmentOnline Assessment40%
ONLINE
TypeDescriptionValue
PresentationPromotional Video and Storyboard (Individual)30%
ProjectMarketing and Communications Plan (Group)30%
AssignmentOnline Assessment40%

Disability Standards for Education (Commonwealth 2005)

For the purposes of considering a request for Reasonable Adjustments under the Disability Standards for Education (Commonwealth 2005), inherent requirements for this subject are articulated in the Unit Description, Learning Outcomes and Assessment Requirements of this entry. The University is dedicated to provide support to those with special requirements. Further details on the support for students with disabilities or medical conditions can be found at the Access and Inclusion website.

Assessment

Students please note: The marks and grades received by students on assessments may be subject to further moderation. Informal vivas may be conducted as part of an assessment task, where staff require further information to confirm the learning outcomes have been met. All marks and grades are to be considered provisional until endorsed by the relevant School Progression Panel.

Academic Integrity

Integrity is a core value at Edith Cowan University, and it is expected that ECU students complete their assessment tasks honestly and with acknowledgement of other people's work as well as any generative artificial intelligence tools that may have been used. This means that assessment tasks must be completed individually (unless it is an authorised group assessment task) and any sources used must be referenced.

Breaches of academic integrity can include:

Plagiarism

Copying the words, ideas or creative works of other people or generative artificial intelligence tools, without referencing in accordance with stated University requirements. Students need to seek approval from the Unit Coordinator within the first week of study if they intend to use some of their previous work in an assessment task (self-plagiarism).

Unauthorised collaboration (collusion)

Working with other students and submitting the same or substantially similar work or portions of work when an individual submission was required. This includes students knowingly providing others with copies of their own work to use in the same or similar assessment task(s).

Contract cheating

Organising a friend, a family member, another student or an external person or organisation (e.g. through an online website) to complete or substantially edit or refine part or all of an assessment task(s) on their behalf.

Cheating in an exam

Using or having access to unauthorised materials in an exam or test.

Serious outcomes may be imposed if a student is found to have committed one of these breaches, up to and including expulsion from the University for repeated or serious acts.

ECU's policies and more information about academic integrity can be found on the student academic integrity website.

All commencing ECU students are required to complete the Academic Integrity Module.

Assessment Extension

In some circumstances, Students may apply to their Unit Coordinator to extend the due date of their Assessment Task(s) in accordance with ECU's Assessment, Examination and Moderation Procedures - for more information visit https://askus2.ecu.edu.au/s/article/000001386.

Special Consideration

Students may apply for Special Consideration in respect of a final unit grade, where their achievement was affected by Exceptional Circumstances as set out in the Assessment, Examination and Moderation Procedures - for more information visit https://askus2.ecu.edu.au/s/article/000003318.

SPM2610|2|1

School: Business and Law

This unit information may be updated and amended immediately prior to semester. To ensure you have the correct outline, please check it again at the beginning of semester.

  • Unit Title

    Marketing and Communications for the Service Industries
  • Unit Code

    SPM2610
  • Year

    2023
  • Enrolment Period

    2
  • Version

    2
  • Credit Points

    15
  • Full Year Unit

    N
  • Mode of Delivery

    On Campus
    Online
  • Unit Coordinator

    Dr Anthony Keith KERR

Description

The unit examines concepts, principles and practices of marketing and communications focused specifically on the service industries of sport, events, tourism and hospitality. The focus of the unit is on the development of effective communication strategies for sport, events, tourism and hospitality with a variety of stakeholders. The growth and development of the marketing of, and through, sport and its associated service sectors is examined. A key focus in the unit is contemporary communication mechanisms, focusing on digital marketing and the use of new technology.

Equivalent Rule

This unit is equivalent to SPM2510

Learning Outcomes

On completion of this unit students should be able to:

  1. Collaborate effectively in team settings to produce a marketing and communication strategy for a sport, tourism and/or hospitality organisation or event that demonstrates critical understanding of contemporary principles and practice.
  2. Explain the evolution of the commercialisation of sport, events, tourism and hospitality in relation to marketing and communication.
  3. Communicate effectively to a variety of service industry stakeholders with the ability to adapt the message, medium and technology appropriately.
  4. Evaluate strategies deployed by associated entities that use the service industries of sport, events, tourism and hospitality as a conduit for marketing and communications.

Unit Content

  1. Marketing theories and concepts in relation to the service industries of sport, events, tourism and hospitality.
  2. Marketing to and communicating with various service industry stakeholder groups.
  3. The commercialisation and branding of sport, events, tourism and hospitality.
  4. Sport, event, tourism and hospitality sponsorship and media relations.
  5. Digital marketing and communication technologies.
  6. Service industry marketing analytics.
  7. Experiential marketing in the service industries.
  8. Fantasy sport and e-sports.
  9. Image and crisis communication in sport, events, tourism and hospitality.
  10. Legal and ethical issues in marketing and communication for the service industries.

Learning Experience

Students will attend on campus classes as well as engage in learning activities through ECU's LMS

For more information see the Semester Timetable

Assessment

GS1 GRADING SCHEMA 1 Used for standard coursework units

Students please note: The marks and grades received by students on assessments may be subject to further moderation. All marks and grades are to be considered provisional until endorsed by the relevant School Progression Panel.

ON CAMPUS
TypeDescriptionValue
PresentationPromotional Video and Storyboard (Individual)30%
ProjectMarketing and Communications Plan (Group)30%
AssignmentOnline Assessment40%
ONLINE
TypeDescriptionValue
PresentationPromotional Video and Storyboard (Individual)30%
ProjectMarketing and Communications Plan (Group)30%
AssignmentOnline Assessment40%

Disability Standards for Education (Commonwealth 2005)

For the purposes of considering a request for Reasonable Adjustments under the Disability Standards for Education (Commonwealth 2005), inherent requirements for this subject are articulated in the Unit Description, Learning Outcomes and Assessment Requirements of this entry. The University is dedicated to provide support to those with special requirements. Further details on the support for students with disabilities or medical conditions can be found at the Access and Inclusion website.

Assessment

Students please note: The marks and grades received by students on assessments may be subject to further moderation. Informal vivas may be conducted as part of an assessment task, where staff require further information to confirm the learning outcomes have been met. All marks and grades are to be considered provisional until endorsed by the relevant School Progression Panel.

Academic Integrity

Integrity is a core value at Edith Cowan University, and it is expected that ECU students complete their assessment tasks honestly and with acknowledgement of other people's work as well as any generative artificial intelligence tools that may have been used. This means that assessment tasks must be completed individually (unless it is an authorised group assessment task) and any sources used must be referenced.

Breaches of academic integrity can include:

Plagiarism

Copying the words, ideas or creative works of other people or generative artificial intelligence tools, without referencing in accordance with stated University requirements. Students need to seek approval from the Unit Coordinator within the first week of study if they intend to use some of their previous work in an assessment task (self-plagiarism).

Unauthorised collaboration (collusion)

Working with other students and submitting the same or substantially similar work or portions of work when an individual submission was required. This includes students knowingly providing others with copies of their own work to use in the same or similar assessment task(s).

Contract cheating

Organising a friend, a family member, another student or an external person or organisation (e.g. through an online website) to complete or substantially edit or refine part or all of an assessment task(s) on their behalf.

Cheating in an exam

Using or having access to unauthorised materials in an exam or test.

Serious outcomes may be imposed if a student is found to have committed one of these breaches, up to and including expulsion from the University for repeated or serious acts.

ECU's policies and more information about academic integrity can be found on the student academic integrity website.

All commencing ECU students are required to complete the Academic Integrity Module.

Assessment Extension

In some circumstances, Students may apply to their Unit Coordinator to extend the due date of their Assessment Task(s) in accordance with ECU's Assessment, Examination and Moderation Procedures - for more information visit https://askus2.ecu.edu.au/s/article/000001386.

Special Consideration

Students may apply for Special Consideration in respect of a final unit grade, where their achievement was affected by Exceptional Circumstances as set out in the Assessment, Examination and Moderation Procedures - for more information visit https://askus2.ecu.edu.au/s/article/000003318.

SPM2610|2|2