Edith Cowan University (ECU) proudly announces its remarkable achievements at the prestigious Auscontact Awards held on Friday, 2nd August 2024. Demonstrating unparalleled dedication and excellence, ECU's Communication Centre has been awarded the coveted WA Contact Centre of the Year Award.
The ECU Communications Centre, led by the Matt Harvey, has shown an outstanding commitment to both customer satisfaction and the professional development of its team. The Centre's culture of innovation, growth,and embracing challenges as opportunities has set a high standard in the industry.
Adding to the accolades, Heidi Apostoles received the esteemed WA Coach/Quality Professional of the Year Award. This recognition celebrates Heidi's unwavering dedication to coaching and quality excellence, marking her as a standout professional in her field.
Moreover, ECU's excellence was further highlighted with Patrick Griffin and Dani Gates being recognised as finalists. Patrick Griffin was a finalist for the WA Business Analyst/Reporting Professional Award, and Dani Gates for the WA Customer Contact Professional Award. Their achievements underscore the high standards of professionalism and dedication that are hallmarks of ECU.
These accomplishments reflect the collective effort, passion, and dedication of the entire Communications Centre team. It is a proud moment for ECU, reinforcing the exceptional standards maintained by the university.
Congratulations to Matt Harvey, Heidi Apostoles, Patrick Griffin, Dani Gates and the entire team for their outstanding achievements.