International Office

The Agent Portal is where you can lodge international student applications, including:

• undergraduate programs
• postgraduate programs
• pathway applications (Excluding ECC)
• study abroad
• non-student visa applications (for international citizens wishing to pursue study with a non-student visa)
• online study (for students wanting to study online located outside of Australia)

Frequently Asked Questions

For questions about the agent portal, please contact international.partnerships@ecu.edu.au.

How do I obtain an agent portal account?

To obtain a login for the agent portal, you need to hold a valid Education Agent Agreement with us. If you are a current agent with multiple branch offices, we can create separate accounts for you to use per office. Please email us at the above address to discuss this further.

How do I login to the Agent Portal?

Once you have obtained an account, you can login to the Agent Application Portal here.

I've forgotten my password for our agent portal account, how can I reset my password?

Please contact the above email with all password reset requests. Quote your agent portal ID number (an 8 digit login number, usually beginning with a '1') and your agent office branch location.

Do you offer any training to use the agent portal?

Yes. Your Account Manager can assist you with training on how to use the agent portal.

Do you have a guide I can access?

We have developed an Agent Portal Guide to assist you.

My student has received an offer but wants to defer until the next semester, how can this be arranged?

Please lodge a new online application in the agent portal for the student. You can do this by creating a new application for the same course, with the new requested semester selected.

You do not need to upload the documents you submitted previously. These are linked to the student's existing application in your agent portal and will automatically carry over to the new application.

I have been contacted by a current ECU student who wants to modify their enrollment to a different course at ECU, can I submit an application?

We do not accept agent applications for current ECU students wanting to modify their enrollment. These requests are managed internally through our Student Hub.

How does the pathway applications process work?

For pathway application process, there will be an additional mandatory question at Application Step 5 (Additional Questions) where you must also upload a copy of the pathway provider's COE, along with the pathway commencement date and pathway offer, on the ECU applicant portal.

Please note pathway applications do not include ECC packaged offers, therefore, please continue to apply to:

• ECC for joint ECC | ECU academic pathway offers and,
• ECC for joint ECC | ECU ELICOS pathway offers.

Questions relating to commission can be sent to studentcommission@ecu.edu.au

The commission payment process is outlined in your ECU Education Agent Agreement. We encourage you to refer to this legal document for comprehensive information.

Commission Payment Quick Guide:

Eligible agencies that have successfully recruited students to ECU will receive payment as per the process outlined below:

1. ECU will email a digital commission invoice to the nominated contact for your company by Monday 30 September 2024. The invoice will consolidate students recruited by your branch offices onto a Head Office invoice for commission instalments for the following semesters:
   • First Instalment - for students that commenced in teaching periods with census dates falling in:
     • Semester 2, 2024;
   • Second Instalment - for students that commenced in teaching periods with census dates falling in:
     • Semester 1, 2024
   • Please note that if you have recruited students that fall into both categories, you will receive an invoice for each instalment.
2. Payments will be processed Friday 11 October 2024. For all overseas/international payments please allow minimum 7 – 14 business days for receipt of payment.
3. If you identify any student(s) not included on the invoice:
   • Email studentcommission@ecu.edu.au for further investigation ensuring you include the following information in your email:
     • The full name of the student(s), date of birth and ECU student ID number (begins with 10XXXXXX and can be found on the offer letter);
     • evidence of your recruitment assistance.
   • ECU will investigate your claim for commission on the student(s) that may have been missed and will make payment to your agency on a separate invoice if the claim is deemed valid.
   • Please note that your claim for commission on missing the student(s) will not delay the payment on the invoice issued on the 30 September. An additional and separate payment will be made for valid student(s) missed off the invoice.

   4. A friendly reminder that previous bonus payment schemes are no longer paid.

If you have changed your bank account since last commission payment:

If your bank account has changed it is critical you advise us of your new bank account details as soon as possible and no later than Monday 2 September 2024. As per your agent agreement, it is the responsibility of the agency to notify ECU in writing of any changes to bank account details.

Or if the bank account details on the invoice issued to you on the 30 September are incorrect, please contact us immediately as we cannot be responsible for payments to an incorrect bank account if not advised within 7 days of receiving this invoice.

If your account details have changed, you will need to provide the new account details in an email to international.partnerships@ecu.edu.au. A secure phone call will then need to be scheduled with a verified financial representative from your agency and your ECU Account Manager to confirm the details.

Should you fail to notify ECU of changes to your bank details prior to the above deadline, payment will be made into the bank account that was last nominated by your agency and ECU will not be liable for any lost funds.

Commission FAQs

1. ECU is offering a summer semester in November 2024, will I receive commission if I recruit a student for this intake?
   • Yes, you will receive full, standard commission if you recruit a student to start during our November intake.
   • Agents should be aware that commission for November commencing students will be paid at the same time as our Semester 1, 2025 commission.
2. There is a student missing from my invoice, what do I do?
   • If you suspect a student is missing from your invoice, please contact Student Commission as a matter of urgency.
     • You will need to provide each missing students' Full name, ECU ID Number, DOB and course they enrolled into;
     • You will also need to provide evidence that you recruited this student, such as a copy of the Agent Nomination Form, or evidence of email correspondence between yourself, ECU and the student.
3. My student has enrolled late for the semester will I still receive commission for this semester?
   • Yes, if the student is enrolled in the semester intake prior to census, you will still receive commission.
4. My PhD student was enrolled this semester but they are not listed on the invoice you provided, why is this?
   • PhD students can commence at any time with ECU. Because commission payments at ECU are scheduled based on our census dates, commission for any PhD student that starts with ECU after the closest census date will not be paid until the next semester census.
5. I want to split my commission payments to different company branch offices and bank accounts, can this be arranged?
   • As per your agency agreement, ECU is only able to arrange commission payments to the authorised bank account of ECU Agent Agreement contract owners (head office). We are unable to split payments across multiple bank accounts or branch offices of your company. Negotiation of payments to branch offices is the responsibility of the parent company, and ECU is unable to assist with these commercial, internal arrangements.
6. Do you pay commission for fully sponsored PhD students, such as ECU Higher Degree by Research Scholarship Recipients?
   • No, ECU does not provide commission for sponsored students.

Downloadable Forms

• Agent Nomination Request - Link
• Agent Portal Guide - Link
• Application for Refund of Student Fees - Link
• Conditional CoE Request - Link
• Consent to Disclose (Family or Friend) - Link

The Genuine Student (GS) requirement is set by the Australian Department of Home Affairs, who process student visas. All student visa applicants must demonstrate that they are travelling temporarily to Australia with the primary goal of gaining an education qualification.

As part of our admissions processes, we request that students demonstrate this requirement through a series of processes and procedures, including completion of a GS Form for students from select countries.

This includes providing evidence and information as explained on the Department website:

• evidence of previous study
• explanation for gaps in previous study
• current employment information
• family and other ties to home country
• prior immigration history
• financial capability
• value of the course to applicant's future
• economic situation in home country

We may contact you as the student's authorised agent, if further clarification on an applicant's GS is required.

More information on GS can be found on the Department website at Genuine Student requirement and Ministerial Direction 106.

Have a Question? AskUs

AskUs is our knowledge database for questions commonly asked by international students. You can use AskUs to find common questions and answers that assist with international student applications.

Please access the AskUs database here.

Common FAQs:

• Where can my student accept their offer?
• How does my student pay their tuition fees to ECU?
• How does my student access their ECU Medibank OSHC details?
• How does my student enrol in their units?

Refund FAQs:

• Can my student get a refund of their Medibank OSHC?
• How does my student apply for a refund?

Phone:

Important:

To avoid delays in receiving a response, please only email the department that best matches your question. Should your email go to the wrong department, our internal systems will enable us to reallocate your email to the correct team. CC-ing multiple ECU email addresses can cause delays as enquiries may bounce between service areas as a result.

General Enquiries:

enquiries@ecu.edu.au

When to use: for all international student questions such as: Application follow-ups, international scholarships, information about fees, OSHC, CoE status updates.

Enrolled students can contact the Student Hub.

Common FAQs:

Admissions:

enquiries@ecu.edu.au

When to use: requests for deferral of offers, CoEs, student identity or contact updates, release or repackage requests, agent portal errors, additional document uploads (only as last resort. All documents should be uploaded via the Agent Portal).

Agent Commission:

studentcommission@ecu.edu.au

When to use: agent commission questions, invoices or claims.

Agent Management:

international.partnerships@ecu.edu.au

When to use: Agent agreement or contract questions, agent office contact updates, agent portal creation, performance reviews, marketing or event invoices.

You can also use this email when your ECU account manager is out of office and unable to assist you.

Student Fees:

enquiries@ecu.edu.au

When to use: problems with tuition fee online payments, OSHC changes, sponsored student problems.

We do not not require you to email copies of the tuition fee transaction receipts, these can be uploaded directly into your agent portal. Our system ensures we are aware when a student makes payment to us.

All agents should regularly check ECU's Find an Authorised Agent to ensure your office address and contact details are up to date.

If you find your details are not up to date, please contact ECU's vendor, AscentOne. Their staff will be in touch to verify your new details. You can also contact AscentOne to let them know if you need a new branch office added to their system. Get in touch with AscentOne here.