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Key contacts and frequently asked questions

Have a Question? AskUs

AskUs is our knowledge database for questions commonly asked by international students. You can use AskUs to find common questions and answers that assist with international student applications.

Please access the AskUs database here.

Common FAQs:

Refund FAQs:

Phone:

Overseas: +61 8 6304 0000
Within Australia: 134 328

Important:

To avoid delays in receiving a response, please only email the department that best matches your question. Should your email go to the wrong department, our internal systems will enable us to reallocate your email to the correct team. CC-ing multiple ECU email addresses can cause delays as enquiries may bounce between service areas as a result.

General Enquiries:

enquiries@ecu.edu.au

When to use: for all international student questions such as: Application follow-ups, international scholarships, information about fees, OSHC, CoE status updates.

Enrolled students can contact the Student Hub.

Common FAQs:

Admissions:

enquiries@ecu.edu.au

When to use: requests for deferral of offers, CoEs, student identity or contact updates, release or repackage requests, agent portal errors, additional document uploads (only as last resort. All documents should be uploaded via the Agent Portal).

Agent Commission:

studentcommission@ecu.edu.au

When to use: agent commission questions, invoices or claims.

Agent Management:

international.partnerships@ecu.edu.au

When to use: Agent agreement or contract questions, agent office contact updates, agent portal creation, performance reviews, marketing or event invoices.

You can also use this email when your ECU account manager is out of office and unable to assist you.

Student Fees:

enquiries@ecu.edu.au

When to use: problems with tuition fee online payments, OSHC changes, sponsored student problems.

We do not not require you to email copies of the tuition fee transaction receipts, these can be uploaded directly into your agent portal. Our system ensures we are aware when a student makes payment to us.

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