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  • A graphic depicts two smiling faces connected by a tablet, with a red background. Peer Assistants are students who can help you with ECU's learning technologies, and support you with our new learning management system Canvas.

    Library Peer Assistants provide general Library support and advice to Library customers, and support for using ECU’s learning technologies. Connect on campus and online.

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Peer support at the Library

This service concludes for Semester 2 at 5:00pm, Friday 15 November.

This peer service is run:

  • on campus at each Campus Library
  • online, through Microsoft Teams chat (see chat button on this page)
  • by phone: (+61) 8 6304 5525

Library Peer Assistants offer support with:

  • Library services
  • ECU learning technologies

Library Peer Assistants provide general Library support and advice to Library customers, as well as support for using ECU’s learning technologies, including Canvas, Panopto, PebblePad, Turnitin, MS Teams and more.

Whilst studying you’ll be relying on technology to connect and collaborate with staff and peers, which at times will involve using new platforms and applications.

In addition, you'll need to know how to use Library services in order to succeed in your study and research.

Some things will be easy, while others might require a little bit of help.

Service details

This service is available 7 days per week during semester.

On campus

  • Joondalup: 9:00am-8:00pm (Monday-Friday)
  • Mount Lawley: 2:00pm-10:00pm (Monday-Friday)
  • South West: 2:00pm-8:00pm (Monday-Thursday), 2:00pm-5:00pm (Fridays)
  • All campuses: 10:00am-5:00pm (Saturday and Sunday)

Online/phone

  • 9:00am-10:00pm (Monday to Friday)
  • 10:00am-5:00pm (Saturday and Sunday)
  • Teams link
  • phone: +61 8 6304 5525

Concierge service

Library Peer Assistants are familiar with the University and the wide range of student support available.

They can point you in the right direction when it comes to all your Library, learning and career support needs.

Support with Library services

Library Peer Assistants provide general Library support and advice to Library customers.

They can assist you to:

  • search using both ECU Library search and the Library databases
  • locate and retrieve online and print resources
  • navigate the Library website
  • use the printers and photocopiers
  • loan and return Library items, including using the self-check machines
  • book a study room
  • obtain the support you need by referring you to Librarians, and to other student services

Support with learning technologies

Library Peer Assistants can assist you on your learning technology journey - including supporting you with Canvas, which you will be using regularly for your studies.

What kind of questions can I ask?

  • How to access and use Canvas to attend lectures and engage in tutorials
  • How to watch, make, edit or share a video using Panopto
  • How can I access and navigate PebblePad?
  • How do I submit an assignment using Turnitin?
  • Help! I need formatting or technical assistance with Microsoft Office (Word, Excel, PowerPoint, Teams etc)
  • Other technology related queries you encounter in your studies

Support outside service hours

If you need assistance outside service hours, you can leave a message on Teams and a peer will get back to you ASAP.

Alternatively, please contact the Library with your enquiry.

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