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  • Dr Helen Cripps

    Dr Helen Cripps

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Dr Helen Cripps

Honorary Senior Lecture

Staff Member Details
Email: h.cripps@ecu.edu.au
ORCID iD: https://orcid.org/0000-0002-3882-9602

Dr Helen Cripps is an Adjunct Senior Lecturer in the School of Business and Law.

Key Research Areas

  • Entrepreneurship
  • Digital media
  • Technology enable learning

Biography

Helen has extensive industry and government experience covering relationship marketing, economic analysis, community partnerships and event management.

Prior to working at ECU, Helen gained an extensive amount of experience as a researcher and/or officer at a variety of education institutions and government departments.

Awards and recognition
  • SBL Dean Award – Innovative Teaching and Learning Practice Award 2021
  • 2020 - Innovative Teaching Award, Edith Cowan University Vice Chancellors Awards’ for Learning and Teaching
  • 2019 - Tech Plus 20 Award, Women in Technology WA
  • 2018 - Innovative Teaching and Learning Practice Award, School of Business and Law, Edith Cowan University.
  • 2016 - Industry Engagement Award, School of Business and Law, Edith Cowan University.
  • 2014 - Undergraduate Teaching Award, Faculty of Business and Law, Edith Cowan University
  • 2013 - Industry Engagement Award, Faculty of Business and Law, Edith Cowan University

Qualifications

  • Master of Marketing, Curtin University of Technology.
  • Doctor of Philosophy, Edith Cowan University.

Research Outputs

2024

Reports

  • Seet, P., Klarin, A., Jones, J., Johnstone, M., Cripps, H., Sharafizad, J., Wilk, V., Suter, D., Marceddo, T. (2024). Opportunities and Challenges posed by Disruptive and Converging information technologies for Australia's future defence capabilities: A Horizon Scan. Joondalup. Edith Cowan University. https://doi.org/https://doi.org/10.25958/0x5j-wd23.

2023

Conference Publications

  • Rosenlind, E., Söderström, U., Norberg, O., Cripps, H., Mejtoft, T. (2023). YOUNG ADULTS’ ATTITUDE TOWARDS DIGITAL PAYMENT METHODS AND FINANCIAL RESPONSIBILITY. 36th Bled eConference: Digital Economy and Society: The Balancing Act for Digital Innovation in Times of Instability (393-405). University of Maribor Press. https://doi.org/10.18690/um.fov.4.2023.25.
  • Mejtoft, T., Cripps, H., Fong-Emmerson, M., Blöcker, C. (2023). Enhancing Professional Skills Among Engineering Students by Interdisciplinary International Collaboration. SEFI 2023 - 51st Annual Conference of the European Society for Engineering Education: Engineering Education for Sustainability, Proceedings (2486-2495). European Society for Engineering Education (SEFI). https://doi.org/10.21427/NFBV-3930.

2022

Journal Articles

  • Seet, P., Jogulu, U., Cripps, H., Nejati Ajibisheh, M. (2022). Transforming self-perceived self-employability and entrepreneurship among mothers through mobile digital sharing economy platforms: an exploratory case study. Personnel Review, 2022(ahead-of-print), 1-29. https://doi.org/10.1108/PR-04-2019-0217.
  • Madugoda Gunaratnege, S., Cripps, H., Meek, S., Ryan, M. (2022). A comparison of Australians, Chinese and Sri Lankans’ payment preference at Point-of-Sale. Marketing Intelligence and Planning, 40(1), 18-32. https://doi.org/10.1108/MIP-07-2021-0235.
  • Hussain, S., Seet, P., Ryan, M., Iranmanesh, M., Cripps, H., Salam, A. (2022). Determinants of Switching Intention in the Electricity Markets - An Integrated Structural Model Approach. Journal of Retailing and Consumer Services, 69(November 2022), article number 103094. https://doi.org/10.1016/j.jretconser.2022.103094.

Conference Publications

  • Mejtoft, T., Cripps, H., Blöcker, C. (2022). INTERNATIONAL PROFESSIONAL SKILLS: INTERDISCIPLINARY PROJECT WORK. Proceedings of the International CDIO Conference (453-464). Reykjavik University. https://ro.ecu.edu.au/ecuworks2022-2026/1895.

2021

Journal Articles

  • Wilk, V., Cripps, H., Capatina, A., Micu, A., Micu, A. (2021). The state of #digitalentrepreneurship: a big data Leximancer analysis of social media activity. The International Entrepreneurship and Management Journal, 17(4), 1899-1916. https://doi.org/10.1007/s11365-020-00729-z.

Conference Publications

  • Mejtoft, T., Hedlund, J., Cripps, H., SÖderstrÖm, U., Norberg, O. (2021). Designing Call to Action: Users’ Perception of Different Characteristics. 34th Bled eConference Digital Support from Crisis to Progressive Change (405-416). University of Maribor, University Press. https://doi.org/10.18690/978-961-286-485-9.

2020

Journal Articles

  • Salo, J., Cripps, H., Wendein, R. (2020). Developing cross-selling capability in key corporate bank relationships: the case of a Nordic Bank. Journal of Financial Services Marketing, 25(3-4), 45-52. https://doi.org/10.1057/s41264-020-00076-8.
  • Cripps, H., Singh, AK., Mejtoft, T., Salo, J. (2020). The use of Twitter for innovation in business markets. Marketing Intelligence and Planning, 38(5), 587-601. https://doi.org/10.1108/MIP-06-2019-0349.

Conference Publications

  • Mejtoft, T., Lindmark, T., Soderstrom, U., Cripps, H. (2020). The user experience of personalized content. 33rd Bled eConference – Enabling Technology for a Sustainable Society: June 28 – 29, 2020, Online Conference Proceedings (147-158). University of Maribor University Press. https://doi.org/10.18690/978-961-286-362-3.10.
  • Mejtoft, T., Cripps, H., Berglund, S., Blocker, C. (2020). Sustainable international experience: A collaborative teaching project. The 16th International CDIO Conference: Proceedings – Full Papers (196-205). CDIO Initiative. https://ro.ecu.edu.au/ecuworkspost2013/8882.
  • Cripps, H., Singh, AK., Mejtoft, T., Salo, J. (2020). Crowdsourcing through Twitter for innovation. 33rd Bled eConference - Enabling Technology for a Sustainable Society: June 28 – 29, 2020, Online Conference Proceedings (185-200). University of Maribor University Press. https://doi.org/10.18690/978-961-286-362-3.13.

2019

Conference Publications

  • Mejtoft, T., Cripps, H., Berglund, S., Dlacic, J., Torbarina, M. (2019). Internationalization of students’ learning using online technology: Lessons learned. 32nd Bled eConference: Humanizing Technology for a Sustainable Society: Conference Proceedings (1099-1107). Maribor, Slovenia: University of Maribor Press.. https://doi.org/10.18690/978-961-286-280-0.59.

2018

Conference Publications

  • Fahlman, E., Mejtoft, T., Cripps, H. (2018). Evaluation of push notifications for social media applications. 31 ST Bled eConference Digital Transformation: Meeting the Challenges (317-329). University of Maribor Press. https://doi.org/10.18690/978-961-286-170-4.

2017

Conference Publications

  • Nadeem, W., Cripps, H., Salo, J. (2017). Facebook Commerce: Empirical Study with Young Consumers. ANZMAC 2017 Marketing for Impact Conference Proceedings (265-270). Australian and New Zealand Marketing Academy.
  • Mejtoft, T., Cripps, H., Bahtiri, B., Söderström, U. (2017). Use of Image Recognition of Social Media. ANZMAC 2017 Marketing for Impact Conference Proceedings (271-277). Australian and New Zealand Marketing Academy.
  • Hussain, S., Ryan, M., Cripps, H., Lambert, C. (2017). Role of social media in handling a crisis situation: A case study of Commonwealth Bank of Australia (CBA). The proceedings of 2nd Business Doctoral & Emerging Scholars Conference (97-102). Edith Cowan Univerity.

2016

Conference Publications

  • Cripps, H., Mejtoft, T., Singh, AK. (2016). The roll of Twitter in B2B Knowledge Exchange and Innovation. Research Papers on Knowledge, Innovation and Enterprise (27-46). International Conference on Knowledge, Innovation & Enterprise.

2015

Journal Articles

  • Standing, C., Cripps, H. (2015). Critical Success Factors in the Implementation of Electronic Health Records: A Two-Case Comparison. Systems Research and Behavioral Science, 32(1), 75-85. https://doi.org/10.1002/sres.2209.

Conference Publications

  • Cripps, H., Standing, C., Fanning, S. (2015). Does Social Media Work in a Business-to-Business Marketing Context?. Proceedings of the 2nd European Conference on Social Media ECSM 2015 (89-95). Academic Conferences and Publishing International Limited.
  • Cripps, H., Standing, C., Fanning, S. (2015). Does social media work in business-to-business marketing context?. Proceedings of the 2nd European Conference on Social Media ECSM 2015 (89-95). Academic Conferences and Publishing International Ltd.

2014

Conference Publications

  • Huhne, L., Cripps, H., Ryan, M. (2014). Planning a Wedding: Consumption behaviour of Bridal Magazines and Website Usage. ANZMAC Annual Conference 2014 (398-404). ANZMAC.
  • Cripps, H., Pearce, J., Ryan, M. (2014). Photo Elicitation: Understanding Factors Contributing to a Successful Public Marina in Western Australia?. ANZMAC Annual Conference 2014 (794 - 800). ANZMAC.
  • Parry, S., Ryan, M., Cripps, H. (2014). Exploring Attitudes toward Product Placement in Film: A Study of Western Australian Students. ANZMAC Annual Conference 2014 (53-59). ANZMAC.

2013

Journal Articles

  • Saleem-Ur-Rahman, S., Cripps, H., Salo, J., Hussain, RI., Zaheer, A. (2013). Determinants of Satisfaction with E-Retailing: The Role of Usability Factors. Middle-East Journal of Scientific Research, 17(11), 1537-1545. https://doi.org/10.5829/idosi.mejsr.2013.17.11.11943.

Conference Publications

  • Cripps, H., Standing, C. (2013). Perceptions of Security, Privacy and Confidentiality in the Context of Electronic Health: The gap between institutions and patients. 26th Bled eConference eInnovations: Challenges and Impacts for Individuals, Organizations and Society (395-408). University of Maribor.

2012

Conference Publications

  • Cripps, H., Standing, C., Prijatelj, V. (2012). Smart Health Care Cards: Are they applicable in the Australian context?. 25th Bled eConference - eDependability: Reliable and Trustworthy eStructures, eProcesses, eOperations and eServices for the Future (474-485). University of Maribor.
  • Cripps, H., Standing, C. (2012). Building patient trust in electronic health records. The Proceedings of the 1st Australian eHealth Informatics and Security Conference (9-15). Security Research Centre, Edith Cowan University.
  • Cripps, H., Standing, C., Prijatelj, V. (2012). An exploratory study of the implementation of electronic health records: a two country comparison. Conference Proceedings: 5th Biennial Conference of the Academy of World Business, Marketing & Management Development, 16-19 July 2012 (290-304). Academy of World Business, Marketing & Management Development.

2011

Journal Articles

  • Cripps, H., Standing, C. (2011). The implementation of electronic health records: A case study of bush computing the Ngaanyatjarra Lands. International Journal of Medical Informatics, 80(12), 841-848. https://doi.org/10.1016/j.ijmedinf.2011.09.007.
  • Marchioro, G., Ryan, M., Cripps, H. (2011). Student enfranchisement in business undergraduate studies. Asia-Pacific Journal of Cooperative Education, 12(2), 103-110.

Conference Publications

  • Cripps, H., Standing, C., Prijatelj, V. (2011). The Implementation of Electronic Health Records: A Two Country Comparison. 24th Bled eConference: eFuture: Creating Solutions for the Individual, Organisations and Society (128-140). University of Maribor.
  • Cripps, H. (2011). The Benefits of Using Expert Interviews in the Development of Research. The Proceedings of the 10th European Conference on Research Methodology for Business and Management Studies (140-146). Academic Publishing Limited.
  • Maccarthy, M., O'Neill, M., Cripps, H. (2011). Selling Sin: Firearm Sound Moderators and Associated Attitudes. Australia New Zealand Marketing Academy Conference 2011: Proceedings (7p.). Edith Cowan University.
  • Fanning, S., Ogilvie, M., Ryan, M., Mizerski, K., Maccarthy, M., Cripps, H. (2011). Photos as Mirrors in Sport. The Proccedings of the 10th European Conference on Research Methodology for Business and Management Studies (189-197). Academic Publishing Limited.

Reports

  • Maccarthy, M., O'Neill, M., Cripps, H. (2011). An investigation into the use of sound moderators on firearms for game and feral management in New South Wales. Sydney, NSW. Game Council for NSW.

2010

Books

  • Cripps, H. (2010). Customer satisfaction in Local Government: evidence from the restructuring of the City of Perth. Lambert Academic Publishing.

Journal Articles

  • Salo, J., Sandhu, M., Cripps, H. (2010). Digital Service Infrastructure Development and Deployment in Business Service Industry. Journal of Digital Marketing, 1(1), 41-58.

Conference Publications

  • Cripps, H. (2010). The role of collaboration in research and development: a study of the Western Australian marine industry. Proceedings of the 4th Biennial Conference of the Academy of World Business, Marketing and Management Development (340-345). Academy of World Business, Marketing & Management Development.
  • Marchioro, G., Ryan, M., Cripps, H. (2010). Work experience: Business students’ voice!. Work Integrated Learning – Responding to Challenges: Proceedings of the 2010 ACEN National Conference (296-304). Australian Collaborative Education Network.
  • Eliseyeva, N., Ogle, A., Cripps, H. (2010). An exploratory study of whether the phenomenal uptake of electronic lockset systems is related to the bandwagon effect or natural progression. Proceedings of the 4th Biennial Conference of the Academy of World Business, Marketing and Management Development (330-338). Academy of World Business, Marketing & Management Development.
  • Cripps, H., Standing, C. (2010). The Implementation of Electronic Health Records: Initial Findings from Ngaanyatjarra Lands. eTrust:Implications for the Individual, Enterprises and Society conference Proceedings (118-126). Bledconference.org.

2009

Books

  • Cripps, H. (2009). Collaborative Business Relationships and the Use of ICT. Lambert Academic Publishing.

Book Chapters

  • Cripps, H. (2009). Barriers to Electronic Clustering. Electronic Markets: Benefits Costs and Risks (105-120). Palgrave Macmilian.

Journal Articles

  • Cripps, H., Salo, J., Standing, C. (2009). Enablers and impediments to IT adoption in business relationships: Evidence from Australia and Finland. Journal of Systems and Information Technology, 11(2), 185–200.

Conference Publications

  • Cripps, H., Salo, J. (2009). The lost “E” in Clustering: an Australian Case Study. The 22nd Bled eConference eEnablement: Facilitating an Open, Effective and Representative eSociety proceedings (300-313). University of Maribor.

2008

Book Chapters

  • Lin, C., Cripps, H., Huang, Y. (2008). Web-Based Commerce Applications: Adoption and Evaluation. Encyclopedia of Internet Technologies and Applications (696-701). IGI Global.

Conference Publications

  • Cripps, H. (2008). Collaborative Business Relationships in a Diverse Industry Cluster. ANZMAC 2008 - Marketing: Shifting the Focus from Mainstream to Offbeat (6). Promaco Conventions Pty Ltd.

2005

Conference Publications

  • Lin, C., Cripps, H., Bode, S. (2005). Electronic Commerce Projects Adoption and Evaluation in Australian SME's: Preliminary Findings. Proceedings of the 18th BLED eConference: eIntegration in Action (13p). Moderna Organizacija.
  • Lin, C., Cripps, H., Bode, S. (2005). E-Commerce Adoption and Evaluation in Australian Organisations. Proceedings of the 6th International We-B (Working for E-Business) Conference (154-163). Victoria University of Technology.
  • Liu, A., Lin, C., Cripps, H. (2005). Using Meta-Analysis to develop a framework to evaluate the effectiveness of virtual teams. 6th International We-B (Working for E-Business) Conference (13p). Victoria University of Technology.
  • Rowe, M., Cripps, H., Burn, J., Standing, C., Walker, B., Bode, S. (2005). A framework for identifying the conditions for effective collaborative commerce in adoption. IRMA 2005 Proceedings: Managing Modern Organizations with Information Technology (651-654). Idea Group Inc.
  • Lin, C., Cripps, H. (2005). IS/IT Investment Evaluation Practices in Australia and Taiwan: A Comparative Study. Proceedings of IRMA 2005: Managing Modern Organizations with Information Technology (87-90). Idea Group Publishing.

2004

Journal Articles

  • Cripps, H., Ewing, Mi., McMahon, L. (2004). Customer Satisfaction in Local Government: The Case of the Reconstructed City of Perth, Australia. Journal of Nonprofit & Public Sector Marketing, 12(1), 1-22.

2003

Journal Articles

  • Cripps, H., Holland, S. (2003). Joondalup Learning Precinct: Beyond Partnerships and Pathways to Engagement in a Learning City. Metropolitan Universities - Coalition of Urban and Metropolitan Universities, 14(2), 71-81.

Research Projects

  • 2020-106-054 - Opportunities and Challenges posed by Disruptive and Converging information technologies for Australia’s future defence capabilities: A Horizon Scan. , Department of Defence, Strategic Policy Grants Program, 2020 ‑ 2024, $89,045.
  • Ready for the Age of Digital Disruption: Challenges and Opportunities for Outer Suburban SMEs , Edith Cowan University, ECU Industry Collaboration Grant - 2018, 2018 ‑ 2020, $20,000.
  • Transforming Underemployed Women Professionals to Mumpreneurs: Exploring Opportunities to Overcome Labour Market Failure and Unlocking Human Capital through Disruptive Innovation, Edith Cowan University, ECU Industry Collaboration Grant - 2017 Open Round, 2017 ‑ 2019, $83,312.
  • Evaluation of the Economic and Social Impact of the Hillary's Boat Harbour, Department of Infrastructure, Transport, Regional Development and Communications, Tender, 2010 ‑ 2012, $66,342.
  • Western Australian Marine Industry Strategy, Department of Commerce, Department of Commerce - Tender, 2012, $39,205.
  • Research into the use of Sound Moderated Firearms in NSW, NSW Game Council, NSW Game Council - Grant, 2011, $19,320.
  • Marine Industry Survey - Western Australia, Department of Mines and Petroleum, Grant, 2009, $24,250.

Research Student Supervision

Current Supervisions

Completed Supervisions

Associate Supervisor

  • Doctor of Philosophy, Customer switching intention in the retail energy markets in Western Australia
  • Doctor of Philosophy, Consumer’s payment preference at Point-of-Sale (POS) in Australia, China and Sri Lanka
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