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Toward a Deep Understanding of Chatbot in Business Processes

Supervisor

Dr Alex Wang

Abstract

Organizations have increasingly invested in artificial intelligence (AI) in general and chatbots in particular. AI represents great opportunities for organizations to enhance their performance by improving work design and business operations. For example, AI has provided great opportunities for companies to address challenges raised in today’s rapidly changing marketplace. Chatbots supported by AI have received increasing responsibility to provide effective customer communication. These chatbots can process a large amount of data and train themselves to interact with customers.

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