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The Ignorance of Workplace Incivility

Abstract

Workplace incivility has detrimental consequences for those who experience and witness it and, most likely, for those who instigate it. While employees involved in uncivil incidents at work bear a myriad of human costs, organisations bear significant monetary costs due to amongst others project delays and decreased performance and productivity. Nevertheless, organisations seem to largely ignore uncivil conduct in the workplace. Hence, those who instigate workplace incivility are not stopped, random acts of workplace incivility may develop into a rudeness climate, and uncivil incidents may spiral into violence and aggression. Research is needed into why workplace incivility is largely ignored and how organisations could address and curb it.

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